Mountain Glen Apartments

candycane6848

Management is fabulous, kim is so welcoming. We thanked her over and over again for her accommodating us so quickly as we sold our previous home so much quicker than we expected. Apartments were okay, you definitely get what you pay for. It isn't a luxury apartment by any means, but it suited our family as we lived there very temporarily while our home was being built. We did not have to being much furniture or personal effects in; so what i have to say next did not effect us as much. The building, especially ours, had a major roach problem. Not going to sugar coat this.... it was pretty bad. There wasn't an evening there that we did not have roaches crawling. The management did have semi regular insect companies (once ever few months or so) but the problem is bigger than the casual insect sprays. We used plastic ware and paper plates as our dinnerwares were in storage, but I cannot imagine having to bring dishes and silverware and use the cabinets and drawers. We absolutely did not use any drawer nor cabinet in our time there because if there weren't live roaches in the drawers, then most definitely was a dead body of a roach. We kept our clothes sealed in totes (then washed at a laundromat again before moving to our new home) and use 1 out of the 2 bathrooms. We did have to take the mattresses to the dump as well after moving out which was not a big deal for us, but I'd feel horrible if someone else brought roaches to their new homes from their mattresses. The smells too of our particular apartment was... undescribable. It was a mixture of must, Marijuana, foods, and electrical smells. No amount of plug in masked it. But again, it was bearable and we got used to it. Our plumbing in the toilets were bad too, constantly clogged, but again, not a big deal, we plunged and kept it moving. This place gets 3 stars because the management was good, the neighbors were so, so sweet (made some friendships and I hope one day we can visit Ms Annabelle and mr sam again!), and maintenence was quick with repair calls!! If you can manage roaches, odd smells, and plunging the toilet after every use, then you can live here comfortably.

Pepatoney

The best thing about living here at Mountain Glen is that it has the most spacious apartments in Frederick. To add, I have been here to see the transformation of staff and then I discovered Melissa. She and her office staff (the 2 other ladies in the office) here are also very helpful and attentive. She may get busy but she's very productive. Shout out to "Paul" the maintenance guy! He has a great work ethic and I feel comfortable when he enters my apartment for service calls. He wasn't lazy at all and was very informative. He ran the show when ever he was accompanied by another fellow employee. Keep him!!

Doug More

We came from California's to look for an apartment and looked all over Frederick and loved Mountain Glen apartments and thought Kimberly was awesome and very helpful so we decided to go with Mountain Glen because of the apartment and how awesome and welcoming Kimberly was! We also enjoyed meeting Melissa the apartment manager and she was very helpful as well. Thanks girls! Can't wait until September!

Ruby Secrets

I called the office today for a repair request and as usual, I received great energy and immediate attention from Ms. Rachel. If it wasn’t for her who had given me a chance to become a tenant for over 5 years now, I’m not sure what community my son and I would have ended up in. She’s always smiling, I make her laugh and she’s very very resourceful when it comes to any of my concerns within my apartment, tenant procedures and amenities. I called because I needed to speak to Jessica and to my surprise she is no longer there. Short lived employee. It would be great to promote within and allowed Ms. Rachel to step up, considering her knowledge and experience there at the offices of Mountain Glen. She can’t produce gold but does everything she can. Ms. Joanne is also very sweet and pleasant. My five stars has a lot to do with her- 5722 Sugar Maple Court resident 🙂