Willamette Valley Harley-Davidson®

Hog Powr

Riding home to California I stopped in for a safety check riding an 03 Springer with 17k original miles that I bought the day before in Seattle. My concern was noise on lower left side of engine & also front end pulling to the right. Thankfully they make time for travelers. 2 hrs later the bike was done. The noise turned out to be a defective floorboard. To address pulling issue a loose drive belt was tightened. Immediately upon riding away I noticed bike still pulled the same as before. I returned to the dealer & asked if bike was road tested after service. Also asked why front forks & wheel bearings were not inspected. I thought I had been clear that the main reason I went there was to check if it was safe to continue riding 1100 miles to L.A.. After a couple more hours of back & forth the service manager agreed to personally check the bike. He said bearings seemed ok but found both tire tube valve stems loose so he tightened them. He also said the steering head adjustment seemed too tight & suggested having it inspected by my local dealer back home. After spending the better part of the day there I rode away to get a room for the night. About an hour later I stopped at a motel & immediately noticed that one of the two solo seat quick release nuts was missing. It obviously had not been retightened correctly at the dealership. Thankfully, during my visit all the employees in both service & parts dept. were very nice to me from beginning to end. So my conclusion to my bad experience is that the techs are spread way too thin because it's the only H-D dealer for many miles so they must service bikes for a huge geographic customer base. Or maybe the problem is that I'm spoiled with great above & beyond service because where I live there's many Harley dealerships in every direction. Either way, the guys seamed like a good bunch & I would recommend them & also visit again if in Eugene.

Mary Fleming

If this dealership calls themselves as the friendliest dealership in Oregon I would really hate to have to use the others we had our trikes shipped out there from South Carolina We we’re assured that the bike would be ready when we arrived there when we arrived at the dealership to pick up the bike to start our trip we then found out the bike needed a new battery. The price of the battery was reasonable the thing I’m having a hard time with was the price of their basic wash they charged mechanics rate for the wash $128.00. When questioned I was told it was up to their discretion as to what it cost. Not to friendly to travelers.

Camron Douglass

Willamette valley HD is true professionalism embodied, from interacting with my amazing sales associate Dillon, to management and F&I I had an amazing time and always felt welcome. They had my best interest in mind and for that I will always be returning!

Aaron Moses

Had a great time at the st Patty's day event. Thanks everyone for the hospitality and thank the wonderful woman the made the cornbread and cabbage and potatoes.