Hertz Car Rental - Salem - Lancaster HLE

Tracey Kennedy

They only good thing about the whole experience they were the only rental place opened on the weekend and it was 200$ cheaper. Customer service was rude and short. Car was reserved online 2wks prior to pick up date. Didn't get the car we reserved. Were told we didn't reserve anything. upon return they tried to say it was done with a voucher but was paid with a credit card when reserved. Will not using them again for our rental needs. Oh and the car was returned a day early was trying to charge for a 7 day rental when we only rented it 5 days. We are watching for any unmerited charges.

Antonio Reybol

I wish to take the time to thank Irvine Martinez at Hertz in Lancaster Salem Oregon for his excellent customer service..He has great old fashioned Morals and values as Love is the best medicine. Lori was very helpful as well. Keep it going. Great Staff. Thank you...

Amanda R

No one knew where my rental car was when I went to pick it up. They sent my into the parking lot with the key fob to go around clicking it trying to find my car. I couldn't find it and went to ask the guy outside cleaning cars and he said maybe it was in the next parking lot over. I was injured from a car accident, which is why I needed the rental and very frustrated. I went back in after I still couldn't find my car and someone finally got it for me. I complained about the service and was completely ignored. I did appreciate the gentleman that got my car for me. I've never had such unprofessional service, though ( I also, work in customer service). I also, have never had a rental car company not do a walk around the vehicle with me to agree on the condition of the car. The car itself was fine except trash in the cupholder. Do yourself a favor and go with enterprise.

e daved

The best business ever people very nice and respectful I really recommend them Thank you very much.