Briggs Tree Company, Inc.

Debi Lane

No manager, bought plant with NO root system, and it's unreturnable! I'm extremely upset with spending $75.00 on a bougainvillea patio tree at this nursery. I brought it home and cut off the nursery container to transplant it into a carefully prepared pot of my own, and discovered it has NO ROOTs. I'm experienced with the fragility of bougainvillea and was expecting to handle its roots with kid gloves, but there were virtually NO ROOTS to handle. This plant will most likely die, but Briggs has told me I can't return it without it being in the original container. They don't even have a manager you can talk to. The staff were nice and apologetic, but that doesn't help me with my lost $75.00!!!!

J M

I have just left this nursery. They have a wonderful selection of plants but very few are labeled. The lady behind the counter in the office was just rude and unhelpful. I will not be recommended this nursery to anyone

JENNY WILLIAMS

Stay away from this Nursery. The customer service and condescending nature of staff is abhorrent. I went to Briggs Nursery looking for drought tolerant ground cover that would spread quickly. There was a very kind gentlemen, I don't know his name but he has grey hair and works at the entry station helping customers with any questions they may have. He asked if he could help me. I told him what I was I was looking for, and he proceeded to tell me that the best choice for me would be a particular kind. He told me how much I would need to cover the area I had and how to care for it. I appreciated the help and over $400.00 later, I was out the door. We went home and had our landscaper plant our 15 flats of plants and like the gentlemen said we had our irrigation run daily. Within a few weeks 2/3 of the plants died. My landscaper goes back to Briggs to talk to them about what happened and he tells me to call back and speak with a "Jess." I call her, and the first thing she says is "you got a great deal and you got a military discount." So, I serve my country and that is why I deserve to have my plants die? She then tells me that they usually only sell to landscapers at wholesale, but homeowners benefit from the prices. She tells me that the people that there are no guarantees at their nursery even if their product dies that quickly. She also tells me with the particular plant that I bought, the few remaining plants that are alive will spread quickly and will cover the area without issue. So, I asked her, why then did the gentlemen who helped me tell me to buy 15 flats for the sq. ft. I had instead of much less. This could have saved me hundreds of dollars. She tells me that the people who work there are not required to know about the plants. So I suggested that instead of answering customers questions as if they do, they should instead tell customers that they "don't know about the plants." I said, "I don't think you know where I am coming from," and she lost it and all of the sudden took that as me saying she was dumb or something. I would never call someone dumb. Yes, I was frustrated, first i was told how much plant I needed, it cost me over $400.00, 2/3 of them die within 2 weeks, when I talk to the business about it I am told that I shouldn't worry because the plant I bought can spread like crazy so it will fill in, so I did not have to spend the $400 in the first place!! To top it off, she hangs up the phone after thinking I called her "dumb" by saying "I don't think you understand where I am coming from." and she tells the room that I was rude and called her "dumb." My landscaper was there. This is infuriating.

Cheryl McLeod

Large selection and great prices, but you need to know how to recognize the exact variety of the plants you are looking for. There are more varieties on the lot than in the availability posted on their web site. Some plants are labeled, but many are not. Also, sometimes signs fall down and get moved or a customer will buy the pot holding the sign putting it in a new pot that may or not hold that same hybrid. I recommend studying the leaves and/or blossoms of your plants so you can positively identify them without relying on signs or tags.