Verizon

Susan Hunter

Had a great experience with all staff, and most especially with Angel, who patiently helped me through the buying and set up process. He did this with great expertise, kindness and good humor. Thanks all.

Kyle P

Similar experience as others recently. Had a great experience 6 months ago upgrading my phone. So I recommended to my wife to upgrade hers. We usually trade in the phone my son has and then he gets my wife's old phone and she gets the brand new one. This time such an endeavor was nearly impossible and my son's phone still doesn't work. I wish that they would have told us that this was too complex of an operation for Verizon and to not undertake it. Hours of online Verizon chat (truly a useless support service) and on the phone with Verizon the next day because they apparently don't have 24 hour phone support anymore for their phones and the SIM card still doesn't work. Tried to call the Verizon store but it's an 800 number because it looks they don't want to help their customers. Just get redirected to the same useless online chat that takes 2 minutes to respond to each question and can't understand such complex ideas as "my son's phone doesn't work" and get confused by the fact that my family account has three different phones and they repeatedly tell me everything is fine.

Beth McCain

My husband and I went to to this store to purchase new phones. We were helped by Alyssa. She was amazing. She was friendly, extremely competent and made this a very pleasant experience. She went the extra mile to show us that our old phones were under warranty and she was able to help us navigate the return process. Very happy with our experience. Schedule with Alyssa. You won't be sorry.

g f

Would have loved to purchase some accessories there, tried for an hour to call and see if they had what I was looking for. After a mind boggling experience I have learned that Papa verison has removed the ability to call your local phone retailers. That's right! They removed phones from the phone store. You have to walk in for any and all questions, you know for their pandemic safety. Cause phone conversations were the main spread of covid after all. I would rather get my accessories through a third party then deal with that level of ignorance and stubbornness, irony intended