Self Storage of Spokane

C R

Absolutely ridiculous storage facility. Charges for every little thing yet they don't have a working website for payments. App hasn't worked for payments or been updated for a month now. Call to make payment over phone and transferred to a call center to make payment because they can't do payments over phone. Call center people are out of country and speak terrible broken English and are unable to understand anything! Yet this facility will nickle and dime you and fine you for everything.

Brenda Kochis

I have been using them for 2 years and am pleased with the setup. Temp controlled units have been comfortable to work in year around.

Adam Walker

I’ve never had such a terrible experience with a storage company. 10/19 A lady from the company left me a friendly voicemail telling me that my unit wasn’t locked properly. The latch had been in the open position when I put the lock on. 10/22 I went to the unit and corrected it. I put the latch into the closed position and secured it with my lock. 10/28 I received a letter in the mail that said my lock had been cut off and that a new lock had been put on at my expense. I immediately called the company thinking that a mistake had been made. I spoke with Shaun who confirmed that my lock had been cut, and that I had been charged $18 for a new lock. Shaun did not say that the unit was able to be opened, but he said that the system did not register that the latch had been closed. Any reasonable person would have tried to understand the situation fully and issue a refund. I was exceedingly polite with Shaun, but he insisted on repeatedly cutting me off when I tried to explain the situation. Shaun refused to replace the lock, or at the very least refund the lock they put on. Of course, Shaun also refused to refund prepaid rent when I offered to move out. I am 100% sure that I secured the latch as much as possible, applied my lock, and was unable to open the door. That is the sole reason that I went to the storage unit. My latch looked like every other secured latch. I am now out ~$40(which Shaun disagreed with) $22 for the lock they cut off + the $18 they charged me for “…the cheapest lock we have available.” I didn’t receive any notice that my lock would be cut off(they say I did), but regardless I corrected the problem after the voicemail. I’ll never prepay for storage again, and I’ll be taking a photo of my latch every time from now until the end of my lease.

Deborah Brown

The staff is quite knowledgeable, and helpful. Access to the facility is easy, secure, and there is a wide selection of sizes. There are certain peak times for rentals so you might wish to call well in advance. A few extra plusses are the storage area for large vehicles, and also the ability to offload large shipments easily, if you should have anything like a pod to unload. I have had 3 previous units in other cities, this is the best.