Hilton Garden Inn Kalispell

Aalok Gautam

Hotel needs major face lift - bathroom, beds and rooms all need to be renovated. Rooms are dated and old. Some of the front desk staff are great while others are not interested in working there. Save money and do not spend money on breakfast there. It has limited items and it is better to get good quality breakfast at nearby restaurant. Housekeeping is ok (not done everyday unless you request). Location is good as it is close to all restaurants however it is good one hour drive to Glacier park west.

S Alcantar

We chose this hotel because of the Hilton brand, unfortunately our visit was overall disappointing. After checking out I shared with the desk associate that breakfast was terrible and all of the hot food options were cold. He said this was due to the buffet style setup and offered no apology. I've eaten at buffets before and the food was kept warm.

Denise Dion

Drove 14 hours. Got to our hotel exhausted. It's 10 PM and they are cleaning the room. What?? I have never checked into a hotel and had to wait for my room to be cleaned at 10 at night. Unbelievable. The front desk just keeps saying give us 15 minutes every 15 minutes. Nope. Never again! A discount on the inconvenience was not even offered.

David Futch

I booked a one night stay at the Hilton Garden Inn Kalispell based on rate, location and hot breakfast. I arrived to a very helpful clerk to check me in and gave me some good info about town. My room was at the end of the hallway, low numbers, on the fourth floor. When I arrived the room, it appeared clean, large and toasty warm with the controls to turn down the temp on the wall. The furnishings were the old dark brown models that most Garden Inns have replaced with the lighter toned wood. The dark brown furnishings clearly showed decades of use. The carpet looked clean but my socks stuck with each step that did not give me a warm fuzzy. The sheets looked nice and clean. As I settled in, there was a low roar that reminded me of jet turbines on the test stand. I was able to drown the sound out with the TV but knew I would not be able to sleep with the dull roar. The clerk said it would stop soon so I waited another hour before asking for another room. During that hour, I found the source of the roar on the roof for a central fan to ventilate the bathrooms. In the stairwell the roar was louder and should be at the attention of maintenance. I also found, there were no hand towels or wash clothes in the bathroom, only shower towels. The new room was at the opposite in of the floor, and when I arrived it was propped open so I was not sure if someone else was already in the room. No one answered the knock so I entered slowly to find the bed was made but the chair cushion was flipped up and again no hand towels or wash cloths. I checked the balance of the room and decided to stay. The heat control in this room was on the unit at the window. I turned off the heat and checked the filters to see they had not been cleaned in a long while. I knocked off the bulk of the dust then washed them in the tub to get the balance of the dust out. It was late so I checked the bed sheets well and went to sleep. The room was quiet and good for sleeping. Breakfast was very good and check out was easy. The staff was very good but the hotel not so much. This hotel is not up to Hilton standards as I know them from 30 years of travel with 200+ hotel night per year. It is time for a full restoration to meet the Hilton standards.