Address: 29028 SW Town Center Loop E, Wilsonville, OR 97070, USA
Phone: +15036822733
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–6PM
Saturday: Closed
David Nowak
WaFd is one of the least customer focused banks I've worked with. If I could move my mortgage I would. Automated mortgage payments were already inconvenient but when they updated their online software (11/21) they deleted all automatic transfer requests from external accounts to mortgage accounts. They provided no communication to me. Luckily I noticed before my account went overdue. When I called to figure out the problem they told me to find a different way to make my payment Instead of postponing any required payment until they could fix their system. Bank elsewhere if you can. Regarding the follow-up from WaFd suggesting it's a problem with the local branch. WaFd clearly didn't read my review or understand the problem. More evidence that they are not customer focused. This is a problem with WaFd online. I have limited options to leave reviews so I chose to add it to the closest branch. Just when I thought it couldn't get worse, it did. This month I made a double payment on my mortgage. One that I set up through my external bank because WaFd couldn't. And one from the original WaFd transfer request that I was told was deleted. If you look in their web portal, it doesn't show up. So, this is a phantom transaction. I recommend banking elsewhere.
Jon Pippert
The staff at the Wilsonville bank are great. They know me by name and company. Always, I mean always happy to see me and help me out.
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We’re proud to be a portfolio lender. We originate and retain your mortgage loan for the entire term. Since we don’t sell our loans to the secondary market, we’re able to provide our borrowers with flexibility and one-to-one service.
WaFd is our longtime nickname and an abbreviation of Washington Federal for over a century. WaFd Bank also aligns with our NASDAQ ticker symbol—WAFD. We pronounce it “Wah-Fed”. For more information visit our About Us page.
Washington Federal did modify the name, to WaFd Bank. We are still the same bank you trust. We launched the simplified name because the previous title did not emphasize that we are a bank. Our solution? Put the word “bank” in our name - WaFd Bank.
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