Casella Waste Systems

Category: Garbage collection service

Address: 548 High St, St Johnsbury, VT 05819, USA

Phone: +18025353008

Opening hours

Sunday: Closed

Monday: 7:15AM–3:45PM

Tuesday: 7:15AM–3:45PM

Wednesday: 7:15AM–3:45PM

Thursday: 7:15AM–3:45PM

Friday: 7:15AM–12PM

Saturday: 7:15AM–12PM

Reviews

Katie Holcomb

Feb 18, 2022

I’ve used Casella for general garbage/recycling removal since purchasing my home in StJ in August of 2016. Until recently it was great. Routine pickup Thursdays at around 3:30pm. However, the last three weeks I’ve had to call on Friday to find out why my Thursday pickup never happened. Today sealed it, “Kayleigh” was rude and short with me on the phone, asked if my barrels were out - I explained they go out promptly at 7:00am on Thursdays when my children leave for the bus stop - said she had no alerts for delays and that I “could leave an extra container next week”. Unacceptable response for a paid service. Period. Myers gained a new customer.

Brandon Rios

Jun 16, 2021

Went there couple times. To drop trash off.. asked the first time we’re it went didn’t ask for a dime... next time I went same experience.. third time I was asked for money and wasn’t a problem.. tried figuring out what I owed was rudely interrupted by a worker there. And never let me figure out what I owed them. Think this place deserves 1 star.

Dan F

Jan 6, 2021

Another failure of privatization. This should obviously be a municipal service and Casella takes full advantage of the fact that it isn't. Highway robbery for the northeast kingdom.

Greenleaf VT

Sep 27, 2018

Privatization Nightmare. Never ever, charge for recycling - are you people mad? Never going back to Saint Johnsbury VT wast management.

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Questions & Answers

How should I properly recycle large items that won't fit inside my container?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

Please call 800-CASELLA to schedule a pickup if you have large materials that do not fit inside your curbside container.

What are large rigid plastics?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

Items made of plastic, which include laundry baskets, 5-gallon pails, plastic chairs and general household items.

Can I put grocery bags into my Zero-Sort recycling bin?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

No. Plastic bags or films of any kind are not accepted in Zero-Sort recycling. To recycle grocery bags, please bring them to a participating grocery or retail store near you.

What is Zero-Sort recycling?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

Zero-Sort recycling is Casella's state-of-the-art process, which enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.

Do I need to bag my Zero-Sort recycling?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

No. Do not place your Zero-Sort recycling into bags. It is preferable that your recyclables be placed directly into your Zero-Sort recycling container.

How should I prepare my recyclables?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

Recyclables should be rinsed clean of any food waste. Corrugated cardboard boxes should be broken down into 18" x 18" max pieces. Lids and caps can remain on empty plastic bottles. DO NOT tie newspaper or cardboard with twine.

Does trash need to be separated from Zero-Sort recycling?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

Yes. Items that can't be recycled should be tossed into your trash container. Your Zero-Sort recycling container is for recyclables only - paper, cardboard, plastic, glass, and metal cans. Please do not place any trash items in your Zero-Sort recycling container as this can cause contamination.

If I cancel my service or place my account on hold prior to the last pickup of the month, will I receive a credit?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

Our billing is monthly so if you have any service during the month you will be billed for the entire month.

The household hazardous waste day planned in my community was just cancelled due to COVID-19. What should I do with my hazardous waste?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

Please store all hazardous waste, including batteries, in a safe place in your home until there is a rescheduled household hazardous waste day in your community. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.

I saw Casella placing both trash and recycling in the same truck. Are the materials being mixed together?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip.

Is there a set time each week my trash and recycle will be picked up?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

Unfortunately, there is no set time. Please place containers at the curb the night before your scheduled pickup day.

Should I still be separating my waste from my recycling? Are you going to be combining my trash and recycling in one truck?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

We will still be collecting your waste and your recycling separately at this time, and there is no anticipated change in your level of service.

Can I put construction debris in my trash container?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

No. Trash containers are intended for municipal solid waste (household trash) only. For disposing of construction debris please call 800-CASELLA to discuss renting a dumpster.

I (or a member of my household) have been diagnosed with COVID-19. Will you still pick up my waste and recycling? Is there anything special I need to do?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

The guidance we have received from OSHA is that regular waste generated in a household where someone has been diagnosed with the coronavirus is to be handled as we manage all waste, following normal safety precautions and wearing personal protective equipment that all of our drivers and helpers have on daily. There will not be a change in your service, and we wish you well.

Should I be bagging my trash, or leaving it loose in the container? How about my recyclables?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

Please bag all of your waste materials and put the bags in your container. We request that you not bag your recyclables, as it creates issues for our recycling center sorting lines.

I normally bring my household hazardous waste to the local transfer station, but I am anxious to go to the transfer station now. What should I do with it?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

Please store all hazardous waste, including batteries, in a safe place in your home until there you feel safe going to the transfer station. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.

Will there be changes to my service day during the COVID-19 crisis?

Casella Waste Systems | Aug 20, 2021
Casella Waste Systems | Aug 20, 2021

At this time, there are no anticipated service changes to your normal collection schedule. We will alert you via a phone call or message if there will be changes in the future.

Do u take boxes for recycling. Like assorted small to large.. and is there a price

tracy villeneuve | Aug 21, 2019
Bonnie Cleverley | Aug 21, 2019

Yes, $1.50 per 30 gallon bag worth.

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