Wendy's

T. E. Cuz

I've been here before and actually been able to buy food. Not today. The car in front of me was told they were only taking mobile orders? But he asked a few questions and the cashier finally took his order. When I pulled up, she says "cash only." Funny enough, everywhere I go to is going card only or contact less. Thank goodness I went shopping at Harris Teeter earlier and will cook my own food tonight.

Paul Teman

DO NOT ORDER ONLINE! Look at the others reviews. I would recommend going elsewhere. I ordered online and then went to pick up my food only to find the place locked up and a sign saying they were closed for staffing issues yet there was no mention of this on their website but they still took my order and money. What a scam! Update: came back at 9. Still no one and so we walk across the street to a pizza place and get a pizza instead (still have to eat!). On our way back, my wife spots people working inside the Wendys and there are cars in the drive through. We return to find the doors to the lobby are still locked and so we go to the drive through and talk via the intercom. I mention my name and they say to pull forward. We get to the window and are told they cannot give us our food since we’re not in a vehicle! We plead that we already paid and the website mentions no restrictions but no food was given and we were told that our money would be refunded. I’ll be calling my credit card company in the morning. Update: July 13, 2022 - finally got refunded the $28!!!

Rachel Harvley

I was at the restaurant when I ordered it's I waited 35 mins r in line and another 35/40 mins just to speak with someone at the box. The main reason I waited was because I had already paid for it. Turns out when I do finally talk to someone he tells me that they don't have that order. And then asked me if I want to order something else. I told him "Well yes, we need our food, we have been in line for an hour..." he interrupted me and responded that there were only 2 of them. I told him I understand, I have worked in the food industry for years, so I get it. It would have been really helpful for someone to come on the box and at least acknowledge that we were there waiting. Considering the fact I had my 91 yr old, sick grandfather with me, and we had just left the hospital, it would have been helpful for some communication and acknowledgement. So to keep my grandfather's confusion to a minimum I just reordered and decided to deal with his refund later. I expect to be refunded for the food I didn't receive. It would be great to have the other one refunded as well. I had no responsibility in the service going so badly. It was truly a sorry excuse for a restaurant and poor reflection on WENDY'S as a brand. If you don't have anymore than 2 workers then close down, or at least put some kind of sign outside so people know what to expect. I watched literally 20 cars get out of line and leave.

Ken

Avoid this giant waste of time at all costs. No dining room and the drive thru is wrapped completely around the building. Never again!!