Hawthorne Motors Express

Nicolas Callas

Normally I dread having to go to a car dealership but this was exactly the experience I was looking for. Within an hour of arriving at the dealership I looked at the car (2012 Honda Civic CNG), test drove it, checked it inside and out, signed the paperwork and was out the door. Super easy process with down to earth and friendly management/staff. They had cleaned the car completely including under the hood and the engine bay of the car, and gave the car an oil change. They didn’t try to upsell me on anything, and they honored the price they listed the car for online. It was a very easy and pleasant experience - the type of experience I wish I had going to other dealerships. It’s been a few months since I bought the car and there have been no issues with the car. I would highly recommend this business.

Kenny Roeum

I had bought one of my dream cars from this place and I absolutely love how fast and easy everything was. Not only did they have a great selection of cars, but they were also very professional and friendly people.

Christopher Segura

My old 98 Dodge Grand Caravan 3.3L V6 was finally on its last leg. Check engine light on, power window stuck closed, registration due, and it started overheating. It was would be listed on Craigslist as a “Mechanic’s Special” , except that I was the mechanic and there was nothing special about it, just misery. A quick search on Auto trader led me to Hawthorne Motor Express. They had the exact van I wanted, in the exact color, in the exact price range. It even had a DVD player for my 2 year old son. I made one phone call at 5pm, and by 6pm I was driving away in my brand new (to me) 2013 Dodge Caravan. Sara and her team made the entire experience a pleasant and easy one. 10/10 would buy here again. Thank you guys!

V.

I bought my Lexus Gs350 from Hawthorne Motors Express and absolutely love it! I’ve never bought/thought about buying from a “Used Car Lot” but they really do have quite a selection for everyone’s needs. My Lexus was parked next to a BMW, and Maserati with the passenger/eco friendly cars right across the lot. Their facilities are clean, with an extremely friendly personable family running the show. I spoke with Tarren on the phone and he was super helpful with the details and information I wanted to know about the car before heading to the dealership to see it visually. Tarren was not at all pushy (like most salesman at the big dealerships) understanding I do have a life and at any point I was ready to come take a look at the car to come on in and they would make sure they took care of me. He made the experience simple and easy to visually see the car and test drive. Vicky is the mother/wife who was a sweet heart from the start. I came into the dealership with my auto loan ready to go. She made sure to take care of all the paperwork while making sure she explained everything throughly even going back to correct “internet pricing”. I found the car through USAA and they applied a discount she scrapped the previous paperwork without any hesitation, corrected her numbers and didn’t try to hide ANYTHING. She gave me my own copy, circled and underlined broke it down. I believe she truly cares about the experience and making sure things are done accurately and correctly without any shortcuts. I came back the day after sleeping on the car idea running numbers and this is when I met Sara. Sara is the daughter of Vicky. You could say Sara is Vickys TWIN. They both got good looks and great personalities to match! I walked in was greeted by Sara she immediately knew who I was, offered a beverage, conversed effortlessly all while gathering my paperwork to finalize the sale. I’ve bought cars from big dealerships and I think this explains the “Express” that 4-5 hours it takes at a BIG dealership.. you know, to sign the papers and get everything done and ready? Yeah. It took 45minutes. If that. Sara had my back story knowing all my information before I had spoken a word to her. She went through explaining throughly and confidently what paperwork was what, and any question or concern I had simply explaining it without being rude or having an attitude. She made sure I was comfortable with everything giving me the option to check out the car again, sending Terran to make sure car was good to go. She stressed if there was anything I needed to not hesitate to call them anything at all. “Hawthorne Motors Express” completely changed the way I look at small car lots. They took care of me a complete stranger to them. I believe they just want to see their clients happy. They have a big selection whatever you’re looking to get and I’m not at all surprised they have repeat clients, or are on a good banking Site like “USAA” (not any dealer is on that site.” I believe they deserve all the best that comes to them as that’s what they provide the best service. “Don’t Judge a book by its cover.” Thank you guys so much!!