Candlewood Suites Norfolk Airport, an IHG Hotel

Angela Costello

I don't understand the negative reviews other than people looking for the Ritz Carlton other than an extended stay hotel. I chose this place on a whim on Expedia last week when I needed to get a room fast due to my husband's sudden and horrific stage 4 cancer diagnosis, so we needed a place to stay while he transitioned from the hospital to an assisted living facility before I could move him to the cancer center near me. The Navy Lodge was full at both NS Norfolk and JAB Little Creek, so my initial reservation via Expedia was only for 2 nights because I was hoping for a faster turnaround on my end, but that wasn't the case. So I made a new reservation, and we had to switch rooms from a larger one bedroom to a smaller queen studio, but it's only 2 of us, so no big deal. The manager was amazing and let us store our belongings, including bags and coolers of food, behind the front desk, and the housekeeping staff have been incredibly kind as well. I just had to extend again, and they were great about it. This is a high-volume hotel, so you can't expect miracles, but I have come to expect that they will at least do what they can. They are shorthanded, and it shows. Be a decent human being and exercise compassion and patience and stop complaining about not having exactly what you need immediately while the world is still in a pandemic. Again, this is an extended stay, not a luxury hotel. People come here to stay literally weeks, not a weekend. I overheard a woman complaining there was no ice machine on her floor when she had a perfectly good one in her refrigerator. The kitchen was a massive sell for me because it allowed us to have real food for my husband without having to go out constantly and spend more money, and for folks from his command to help us via Meal Train. The only complaints I have, and they are so very minor, is that I wish the smaller rooms had some more utensils and dishes. The smaller room we were in had one bowl and one glass, but that's nothing we can't work around. Oh, and the pipes are LOUD. I can hear our neighbors flushing their toilet right by my head as I sleep, but honestly that's a minor inconvenience to deal with while I get to spend time with my husband as we transition into our new normal. I just want to thank the staff for being as helpful as they could considering everything going on. My husband has port surgery tomorrow, and I wish we could stay another night before I fly home, but it looks like they're full up. I'll recommend this location for anybody who needs to come to Norfolk for a significant period of time.

Edgar Rodriguez

The hotel is Alright i guess. I like how you can do your Landry and there’s a snack Place that isn’t very expensive. Staff member at front desk was really nice. The shower had the best water pressure in any hotel ever. The shampoo and other needed shower stuff was there too. And it smells good. My air conditioner was leaking so the carpet in that side was wet. Didn’t have issues with the management team aswel. 10/10 experience. 4 stars because they have a gym but not a pool

Heather Morrison

The hotel is amazing, staff included. After staying here for a few months, you get to know both pretty well. Since we were here for 3 months, we became residents and got a reduced rate. Well, after 5+ months at this rate- summer hit and now the hotel can charge $200+ for every room. So what do they do? Janet gave us a 7 day notice because “the hotel can’t afford to keep giving us this rate” which ultimately means- they’re mad that we’re not paying $200+ for our room so they’re kicking us out so they can get it. So if you ever need to stay here for a long period of time- I’d rethink it because they’ll kick you out if they can get more for your room from someone else.

Nikita

Positive: It's dog friendly. But coffee pots weren't cleaned. No microwave in King Suite. We got a handicapped room we did not book. Phone didn't work. Terrible experience this time. Negative: We did not get the rooms we booked. One room we booked was not available because it was not cleaned and housekeeping was gone for the day. Unacceptable. The hotel clerk did not follow through on requests.