FedEx Ship Center

VP P

My pkg was to be delivered today. The driver lied that he didn’t have the access. He had my full name to access from community directory. UPS, FEDEX, AMAZON ALL deliver pkgs. they have code for their company to get into community. Package didn’t require recipients signature. This happened @4:35 pm & I receive email abt no access & pick up @ Fullerton, ca facility @ 6:50 pm via email. I had been on call with fedex Cust Svc for 40 min. Customer resolution highest authority “Marty” didn’t care to help have it RE deliver tonight or first thing tmrw morning. What has ever happened to customer satisfaction or service. This is unacceptable & downright unprofessional. Now I have to be at facility mercy hopefully to get a call & get an Intl pkg delivered Saturday morning. I wouldn’t even give one star 👎 The driver can choose to skip a delivery if he felt like it. He never intended to deliver. They wanted me to drive 15 miles to pick it up. No wonder they have only 1* reviews on google, yelp & FB.

Kelli Sorensen

WONT EVEN TRY! Total joke of a company. I get that delivery services are slammed right now, and I sympathize. But lying is never okay. It was a nice day so I sat on my zoom class on my porch from 9am-5pm. They never came, so I check update status and it says attempt made around 230 and “resident wasn’t home or business wasn’t open” (which i don’t need to be home for them to leave it anyway). They’re supposed to put them in our mail room lockers which are open 24/7 anyway, but they refuse out of laziness, and then mark all packages as undeliverable. Ridiculous!

Aziz Alh

I have order a package on expedite shipping I paid extra for the worst service ever. The person first came a day late, then came at night when the office was closed so he cannot access the gate without at least calling me which they didn't bother to do so! Then they said they'll attempt sending it next Monday without being able for me to call them because they don't have a phone number neither the call center can contact them which shows how awful their system is! And I'm supposed to travel the next day so I cannot pick it up and I have to wait until they send it which no one will be able to receive it and most likely will be stolen if they did attempt to deliver it to my apt front door. Please don't bother dealing with them I swear UPS and USPS much better and this isn't there first time

Giselle Perez

My review is to Fed Ex not this particular location. Fed Ex is non responsive. I have attempted to speak to a representative about my failed delivery attempts and I can’t get through pass the automated system. Both attempts I have been home waiting for this package and the delivery person has not rung the door bell or knocked the door. There is no update when this package will be delivered or another attempt will be made or delivery window. Unfortunately, it requires a signature and I work late so I can’t go to pick it up, which I shouldn’t have to since I have been home for the delivery. This is unacceptable and affects people’s likelihood.