Malwarebytes

Category: Software company in Santa Clara, California

Address: 3979 Freedom Cir floor 12, Santa Clara, CA 95054, USA

Phone: +14088524336

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Robert Westerman

May 20, 2021

Purchased Malwarebytes Premium. Downloaded three downloads they sent. Last download received email confirming my computer was protected. Since then I've received an email each day for four days in a row saying my Premium activation was still incomplete and my computer is unprotected? I need to talk with a tech from Malware but can't contact anyone. Their phone system is automated and I have no idea how to complete my Premium protection???

Wendy Leigh Shaver

Oct 6, 2020

Customer Service is non-existant. Over the phone I press 9 for an agent to call me back. A recording just called me back to tell me that their agents were busy and to look over their FAQs. When I contacted the support email address given to cancel the auto-renew, it kicks back. Malwarebytes continues to try and charge my credit card. Very DECEIBTFUL business practices!

Joyce Wood

Jun 27, 2020

I have malwarebytes and I love it but the problem I'm having is since I cut up all my credit cards and never want to reuse them I no longer have a credit card to renew my subscription. In the last 2 weeks I've tried telling Customer Service of what I did and they still expect me to pay with a credit card that I've closed. Today they sent me to my account where I was suppose to renew it on my credit card and I ask myself how can I do that when I no longer have a credit card. I've told them over and over that I would send an electronic check from my bank to their California address now I'm not sure if I should do that. They might not know what to do with a check. I'm going to see if I can reach the corporate office and the corporate manager.

R G

Dec 3, 2019

none of the software downloads to my wind 7 pc. Chat support is never available, phone support is non existent. Calls to corp redirect you and hang up. Worked fine for 10 years till they 'improved " it. Had to post 1 star since it wont do any less. Why take time to submit a ticket when its ignored. Im shopping somewhere else.

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Questions & Answers

Does no customer support come at premium rate as that's what I'm paying for.

Ant Pawlowski | Aug 19, 2021
P H | Apr 21, 2022

If you find out, please let me know. I notice they didn't respond to you question. Interesting, for $100.00, you'd expect to be able to call and ask questions.

Hi, you invoice me for two devices and i have only one. How can we correct this situation of double invoicing ?

Benoit Turcotte | Aug 19, 2021
Dim | Aug 19, 2021

Next time ,keep in mind here ,to their website. https://www.malwarebytes.com/business/contact-us/ https://support.malwarebytes.com/hc/en-us

So, I can't find a phone number in the US to call for some complex questions about my account, and exactly what I'm paying for. Several devices listed I DO NOT RECOGNIZE, and at least one is missing. I'm not happy about it. Why no phone support? 😡👎

P H | Apr 21, 2022
Charles Oppermann | Apr 21, 2022

You can find me online and I’ll either answer your questions or put you in touch with someone who can.

How do I cancel malwarebytes

Vicki McCutcheon | Nov 22, 2021
Dim | Dec 22, 2021

Follow these instructions of their website. Log in to My Account. Click the Payments tab. Under Active Subscription, click the pencil icon. Important: If you do not see the pencil icon, submit a support ticket so we can assist you. A pop-up window asks you to select a reason for cancelling auto renewal. Click Turn off in this window. You will receive a confirmation email If you mean to uninstall the programm ,go to Control Panel of your O.S. (windows ,etc...)

Why are you sending me a fake bill and deducting money from my account for something I never ordered, do not want and can't afford. I have been seriously ill for almost 2 years, rarely use a computer and have never ordered ANYTHING from you company.

Vic Pasnick | Aug 19, 2021
Dim | Aug 19, 2021

Probably you received a fake email . https://frsecure.com/blog/is-that-sender-for-real-three-ways-to-verify-the-identity-of-an-email/ And this place here ,is the location of Google Maps. See here to contact . https://support.malwarebytes.com/hc/en-us

Why you guys over charge to me in a transaction i did today . you were supposed to charge $29.99 and charge $59.99 + $29.99 for a total of $90.00. Is this a serious company? i want my money back asap;

Tony Diaz | Aug 19, 2020
TJ Malwarebytes | Aug 19, 2021

Hi Tony, thanks for your review. If you need help with this, please submit a support ticket here: https://support.malwarebytes.com/hc/en-us/requests/new. Our support team will be able to look into this and help you out. Thank you!

Read More

how can you remove this program?

MARK QUINTELIER | Aug 20, 2019
See-Kit Lam | Aug 20, 2019

Pls use this guide to run the mb-support tool: https://support.malwarebytes.com/docs/DOC-2395 Go to the Advanced tab and click Clean. After the clean up, you will have the option to reinstall Malwarebytes. Hope this helps.

Hello I get a big message across the screen about ...Background service is offline. Whats that folks Ron Glaze rglaze@att,net

rglaze9 | Aug 20, 2018
Dyllon Jacobson | Aug 20, 2018

Aimee, nailed it.

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