Address: 3979 Freedom Cir floor 12, Santa Clara, CA 95054, USA
Phone: +14088524336
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
Robert Westerman
Purchased Malwarebytes Premium. Downloaded three downloads they sent. Last download received email confirming my computer was protected. Since then I've received an email each day for four days in a row saying my Premium activation was still incomplete and my computer is unprotected? I need to talk with a tech from Malware but can't contact anyone. Their phone system is automated and I have no idea how to complete my Premium protection???
Wendy Leigh Shaver
Customer Service is non-existant. Over the phone I press 9 for an agent to call me back. A recording just called me back to tell me that their agents were busy and to look over their FAQs. When I contacted the support email address given to cancel the auto-renew, it kicks back. Malwarebytes continues to try and charge my credit card. Very DECEIBTFUL business practices!
Joyce Wood
I have malwarebytes and I love it but the problem I'm having is since I cut up all my credit cards and never want to reuse them I no longer have a credit card to renew my subscription. In the last 2 weeks I've tried telling Customer Service of what I did and they still expect me to pay with a credit card that I've closed. Today they sent me to my account where I was suppose to renew it on my credit card and I ask myself how can I do that when I no longer have a credit card. I've told them over and over that I would send an electronic check from my bank to their California address now I'm not sure if I should do that. They might not know what to do with a check. I'm going to see if I can reach the corporate office and the corporate manager.
R G
none of the software downloads to my wind 7 pc. Chat support is never available, phone support is non existent. Calls to corp redirect you and hang up. Worked fine for 10 years till they 'improved " it. Had to post 1 star since it wont do any less. Why take time to submit a ticket when its ignored. Im shopping somewhere else.
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If you find out, please let me know. I notice they didn't respond to you question. Interesting, for $100.00, you'd expect to be able to call and ask questions.
Next time ,keep in mind here ,to their website. https://www.malwarebytes.com/business/contact-us/ https://support.malwarebytes.com/hc/en-us
You can find me online and I’ll either answer your questions or put you in touch with someone who can.
Follow these instructions of their website. Log in to My Account. Click the Payments tab. Under Active Subscription, click the pencil icon. Important: If you do not see the pencil icon, submit a support ticket so we can assist you. A pop-up window asks you to select a reason for cancelling auto renewal. Click Turn off in this window. You will receive a confirmation email If you mean to uninstall the programm ,go to Control Panel of your O.S. (windows ,etc...)
Probably you received a fake email . https://frsecure.com/blog/is-that-sender-for-real-three-ways-to-verify-the-identity-of-an-email/ And this place here ,is the location of Google Maps. See here to contact . https://support.malwarebytes.com/hc/en-us
Hi Tony, thanks for your review. If you need help with this, please submit a support ticket here: https://support.malwarebytes.com/hc/en-us/requests/new. Our support team will be able to look into this and help you out. Thank you!
Pls use this guide to run the mb-support tool: https://support.malwarebytes.com/docs/DOC-2395 Go to the Advanced tab and click Clean. After the clean up, you will have the option to reinstall Malwarebytes. Hope this helps.
Aimee, nailed it.
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