Address: 1 Mills Cir Suite 1022, Ontario, CA 91764, USA
Phone: +19094846806
Sunday: 11AM–7PM
Monday: 11AM–8PM
Tuesday: 11AM–8PM
Wednesday: 11AM–8PM
Thursday: 11AM–8PM
Friday: 10AM–9PM
Saturday: 10AM–9PM
Deschaun Johnson
Let me start with if I could give zero stars I would. I Went to this store with high expectations to buy an engagement ring. I handled my purchase with Armando. I finalized my purchase with a planned date to purpose, I called the store the day I was told by Armando the ring would be available. They informed me my order was canceled! I was not even given a email or make courtesy phone to inform me of the CANCELED ORDER.I went back to the store to see what the problem was and everybody was being rude and unprofessional. When Armando was helping me find the ring he kept changing laptops which I thought was a little suspicious!. He (Armando)ended up charging my new Kay account twice?!! One transactions for $2,000 plus and another charge for over $2,000and they couldn’t tell me what the charges was!! I believe they try to commit fraud. I ended up at the store for 3 hours in Ontario Mills trying to figure out the situation. I asked them to credit back my Kay account they than proceeded to tell me the funds would be AVAILABLE UNTIL JULY!!!! Mind you this happened in March. I will never do busy with this store again.
Jessie Mott
Wow Never have such bad experience in a jewelry store before. The Asian management lady, she seems have a bad day today. Asked me to talk to her if I want to buy it today, then she just walk away. Don’t recommend this place.
Manuel Devora
Avoid at all costs. Kay Jewelers is a shady company, google them and you'll find that they have been accused of stealing diamonds. I came to this location to buy my girlfriend a necklace because the Asian manager convince me about a 6 month no interest plan. Turns out she lied to me. I receive my first statement and I was slapped with an interest fee. I called the credit card company to let them know that my purchase was part of a deferred no interest plan and they confirmed with me that it was B.S. I then call the store manager and confront her about the situation and she has the balls to tell me that I had to put 20% down in order to qualify. Never did she mention that to me EVER. All she kept saying was like "pay 40 dollar a month, no interest" thats where she got me. Honestly If I would of know that I had to put 20% down, I would of done that in the first place because now I'm paying interest and spending more than I should on their overpriced jewelry. This lady literally put words in my mouth and had the balls to tell me make bigger payments. This isn't the first time I've been screwed over by Kay Jewelers. The first time it was at the Tyler location In Riverside. I took in my gold rope for repair and they switched it out for a rope that wasn't mine. I had to call corporate about the incident and they took months to resolve the issue. How is it that I've gone to 2 separate Kay Jewelers and had issues? Just stay away from this company. Don't fall for their payment plans. I missed one payment once because I got a new debit card and they blew up my phone asking for their payment. The manager here will lie to your face just to desperately make a sale and won't admit to her mistakes (asian lady) Employees here are ready to screw you over. Beware Take your hard earned money somewhere else. I know for a fact this company will run run out of business soon. It just explains their pathetic tactics they use.
Vanessa Reg
Worst experience ever! Especifically this location, Kay Jewelers have the prettiest bridal sets, so I fell in love with them. Decided to purchase ,with no second thoughts. Never did I imagine that their customer service representatives were so rude and extremely unprofessional! Im so upset , I will even write a letter to corporate complaining about this location!
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Yes, Kay Jewelers Outlet offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers Outlet also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers Outlet regardless of where it was purchased.
Yes, Kay Jewelers Outlet can appraise jewelry regardless of where it was purchased. Kay Jewelers Outlet offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers Outlet’s website.
Yes, Kay Jewelers Outlet offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers Outlet can inspect your jewelry and test your diamonds for free.
Yes, every Kay Jewelers Outlet can examine and repair most watches. Kay Jewelers Outlet’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet can professionally clean jewelry for free.
Yes, Kay Jewelers Outlet can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers Outlet also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, diamond trade-ins purchased at Kay Jewelers Outlet are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers Outlet can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers Outlet can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay Jewelers Outlet offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers Outlet regardless of where it was purchased.
Kay Jewelers Outlet can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay Jewelers Outlet can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
No, most Kay Jewelers Outlet locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, every Kay Jewelers Outlet can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
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