Global Fitness

Chris Hingst

Customer service is seriously lacking at this company. I paid for a refurbished schwinn spin bike that took 5 weeks to arrive when I was promised 2-3 weeks. Once it arrived the crank creaks and when any measurable resistance is applied or I stand on the pedals the belt skips making a loud banging noise. It’s a clean looking bike but I seriously doubt anyone tested it for functionality before shipping it out. Sent an email to Brett and Gabriela and spoke to Brett who said he’ll get a technician out, but based on other reviews here that could take a while. I thought I was saving money buying refurbished and now this. Super disappointed. I’d be happy to elevate this review to 4/5 stars if we can get this remedied quickly. Thanks

Anthony Buonarigo

Todd started off as a good asset to have in the fitness industry. But when it comes to follow up and warrantying his product he doesn’t return phone calls, and doesn’t follow through. I’ve been attempting to get dumbbells replaced and equipment fixed for 6 months now. He ignores my calls and refuses to respond

Jori Eman Douglas

My wife and I put a purchase order in for a piece of equipment, but unfortunately it did not fit our specifications. They are currently adhering to Covid-19 protocol and not opening the warehouse to the public, however because of the mix up, Nick was kind enough to let us view the product and tried his best to accommodate. We did not find what we were looking for, but we will definitely be back for bigger and better equipment. They have everything you could possibly want and although there are only 2 sales guys, they are doing their best!, and in my opinion doing a great job. If you have a little patience, this is the place for great commercial quality equipment for a great price.

Mark Martel

I bought a reconditioned Precor recumbent bike from Global Fitness. I think the price was reasonable, and the description of the work they do to recondition the bike was very thorough. They also give an excellent warranty. The bike arrived quickly, and was well packed and protected. But the best part of buying from them was the person who helped me -- Gabriela Gonzalez. She was extremely knowledgeable; helpful; nice and friendly. She advocated for her company in a good way. And she was great at responding to inquiries promptly. I wish more companies were like this.