U Design It - Branding, Design, Marketing and All Printing

Sima Cohen

“U design it” has the best service ever! We ordered from them two days before our event, and the shirts couldn’t have came out any better. The staff are so kind and caring. I will definitely be ordering from them again!

John born

Great, Fast, Friendly service, got all my custom products on time! will be back for sure

Gerard d'Offay

We contacted U Design It for 3 identical covers to be Embroidered with Logos. The price and deadline were negotiated over the course of several emails along with submitted photos of the original and multiple digital files of the logo artwork. Upon delivery of the covers, we were told the job would cost more (although you would think, the price should have been determined due to the subject matter we provided them via email). We contested the price and were back to the original quoted price, so we left thinking we were all on the same page. We even delivered the original physical sample of the cover we were duplicating when we dropped the goods off to be embroidered. We were told it would be done in a week (Friday), which was our deadline to supply our customer which "U Design It" were aware of. Friday, after hours, we were informed via email that the covers were ready for pick up. Monday morning we went to pick the up the pieces, and all 3 logos were disfigured to the point that they seemed a total loss for us. How did this pass as ready for pick up? One Logo was 30 degrees rotated off center, one logo was 15 degrees rotated off center and the third logo was deformed and incomplete. Bare in mind these are supposed to be identical! $3300.00 worth of jet ski Covers destroyed! We were told by the owner of the company it was our fault!?! HOW? How do you blame your customer for product your business is providing? Yes Agreed, our fault for choosing them to embroider our covers! We figured out a way of saving the covers by re-engineering them, cutting away from the original covers main fabric panel and replacing the cutaway with an additional panel disguised as an aesthetic feature. The company re-embroidered these panels. Pre-cut panels that were not yet part of the covers still to be repaired. The only reason we went back to them was because they had been paid in full ahead of time. Their policy, I can only imagine why! As a matter of fact, the 3 new embroidered panels weren't exactly brilliant either. This experience has been a real expense for us, which we cannot pass on to our customer, since we are a company of our word. IF there were any limitations or reservations concerning this job we provided them, WHY didn't they say something to us?? We, as a Company, always measure twice and cut once! This is in response to the owner of "U design it's" response to the above post: 1) WE are not a start up company. 2) Our quality is second to none. And we have never blamed a customer for what he have produced. 3) Once again you are shifting blame from yourself. We gave you so much information to work with, and for that matter, there is no evidence the taped "X" mark over the White pencil circle was crooked as you say. I for one doubt that as a weak excuse. I trust my staff implicitly and I doubt you can say the same. In fact we have looked at a few of your other negative reviews and one could have been written by us, but wasn't. Instead of accepting responsibility you instead blame a staff member. Seems your standard M.O.! 4) Its a good thing you didn't charge us again as you screwed up all 3 of what we paid you upfront for. How big of you! You Joker. 5) Its easy to get good reviews from "Friends", unfortunately, typically bad reviews are from "unhappy" customers, not friends. Only those who have a legitimate point to make will bother wasting the time to do so. Why would a customer bother going online to review for getting what they expected. Think about it !! 6)You never said you could only embroider small pieces of fabric, not once. You didn't even say anything when we dropped off the goods. I wonder how you would deal with a customers request to embroidering a store bought cover (for whatever), a bed spread, bed sheets, beach towels, bags etc....Weak excuse mate!

Danny rodriguez

I came in to get 20 polo shirts embroidered and not only did they give a great price but also a fast turnaround time. Whats also amazing is that they worked with me on the design and there customer service is exceptional. Without a doubt, I will be returning to U Design It!