Sheraton Wilmington South Hotel

Michael Krause

We drove about 9 hours to this hotel from down south and arrived 3 hours after check in. Our room still was not ready! The front desk person was rude to me, not apologetic at all and when I asked what time the rooms were supposed to be ready she said they were working on it. We have 2 little kids and another person in our party had a dog and we had no place to go with everyone. Again, this was 3 hours after check in. Very poor customer service at this hotel. The place itself is nice and we were excited to stay there, but we had 3 rooms and 2 weren’t ready yet. One took another hour to be ready and the staff couldn’t care less. When the last room was finally ready the key didn’t work. We went back down for a fourth time and the front desk person was busy signing for Chinese food delivery while a long line of guests waited to check in. Do better Sheraton. Hire better staff. The hotel seems to be extremely mismanaged. Unfortunately I can’t recommend it with the poor attitudes and disengaged staff.

Cristina Carulli

Friendly, well kept, helpful. Very nice upscale hotel. We got a great deal on pricing and were very pleased. We were under an incredible amount of stress due to waiting for our home to be finished. The pool and Jacuzzi were exactly what we needed also very clean.

Lauren Records

Beautiful hotel! They have an option to request an earlier check-in time so I selected 1pm (typical check in is 3pm) I had to keep calling back to see if I could check in at that time because no one could answer me. FINALLY, the day of (after calling 3 separate times) they let me know I could check in at 2pm.. We ordered room service for breakfast to be delivered at 9:30am. At 9:40 I called dining services and they had no record of my order.. The woman Chelsea apologized and said she would take care of it herself and not charge me, which was nice. The air conditioning worked but you could not change it at all. After we checked out, my credit card statement was charged an extra $45 and when I called they said it was standard and that it would come off, which it did, but it would have been nice for someone to let me know that a head of time. Overall, very nice hotel, just some irritating issues that could have been resolved with some good customer service.

Sushi

Overall this hotel was very nice. The decor was beautiful and the front desk people were very helpful! The pool and hot tub were obviously well cleaned and looked after. They also had a gorgeous outdoor area. The rooms were clean and pretty updated. My only beef was the kitchen staff. We ate here many times because we didn't have a rental car and almost every time the experience was tedious! It took a minimum of 30-45 minutes between every step of the way! From drinks to ordering to check. It took forever and they were rude! Even when we were the only people there! Twice someone from the front desk had to be our server because the real one was nowhere to be found! The food was good too but the awful service became annoying. This would be a 5 star review if the kitchen staff actually did their jobs. So just beware. The hotel shuttle would be more than happy to take you to a restaurant outside of the hotel.