Goodwill Industries of the Inland Northwest

Emmy Gregg

I love going here, but they do not enforce the mask mandate for their employees or customers. A mesh face covering is not a mask, especially when you are assisting people at checkout.

Maureen Summit

I spent an hour our so at Goodwill today. It was so fun shopping around. I found several nice tops and a couple of sweaters, along with some cool Seahawks gear. There was a lot to choose from. The prices are good too.

Jim Nutting

give me the promotion god damn it oh god please i need it The cashier came to counter 1-2 minutes after I placed my items up to checkout. She arrived just as another customer was walking up to checkout across from me. 2 of the checkout areas had signs saying closed, yet no signs were visible where I was located. History led me to believe that I was at possible site to get help from an employee, but I was not even noticed. Within 30 seconds 4 more customers were standing in line behind the person who actually got help. As I picked up my items to go around to line, I sought cashiers attention to show fact that I had been waiting, but I was blatantly ignored by her, while others in this line also attempted to nod, to help her recognize I had been waiting. She pressed on checking people out, blatantly refusing to turn towards me and respond to my verbal request for "1st in checkout line at register area", Without any recognition or response from her to check me out next, I pushed my items off to the side of the countertop, made claim I had no need to purchase any items if I couldn't be respected by the employees who work there. I was not rude at all, and I did speak up enough for employee to hear me, as everyone else looked at me and recognized what was happening. At this point I realized I was being blatantly ignored, on purpose. Unless barriers were hearing impairments or behavioral, this person should not be associating or helping customers make purchases. Once again I ask myself...how stupid do I have to be, to step foot in this Goodwill once again, knowing the poor/rude service of your employees may change, as history continues to show me that customers are never given respect, attention, or kindness while shopping at your location . Fat chance at change. Even employees with barriers need to offer acceptable standards in customer service to work on the floor, especially if your receiving funds for training or providing employment from our govt. The community shouldn't feel like it's OK to be treated bad, poorly, and/or rude when they shop at a nonprofit thrift store, because the employees may be/are disabled. This builds a bad perception of how people view persons with disabilities...barriers to employment. It's unacceptable.

Wade Samford

Sometimes good finds, but unfortunately higher priced than other used stores. Edit: they've recently started doing "flash sales", where one type of item is 50% off. I wish they'd just price items fairly to begin with. Also, the sales are limited to 15 minutes, and if you don't purchase them within the 15 minutes, you must pay full price. This pressure tactic might work on some people, but for me it's annoying and slightly predatory.