CPMC Davies Campus

Mickey Dantine

My husband was discharged after a 6 day stay with no assistance and I was told by nursing staff to take care of his discharge and transportation myself they could not help.

Karen Heinz

I had surgery there yesterday. The people working there could not have been nicer. From the security guard to the registration people to the xray department to the surgical nurses and lab techs and wonderful doctors, I am truly grateful. And thank you to my wonderful doctor. Dr. Grady.

Calvin Chou

I don’t write reviews often, but my experience at this campus had me frustrated enough to do so. We arrived at the campus because my mom was having a medical emergency. The security person / receptionist (who goes by the name Heidi) at the front door stopped my sister and my mom at the door because the new COVID protocol only allows for one visitor in the ER waiting room. Clearly, my mom is not in a condition to walk herself into the ER room. She did not offer assistance nor ask if we needed assistance – she is just blindly enforcing the “one person in the waiting room” policy. Then I arrived after I parked my car and when I entered, I was given the same “I don’t care about you” treatment. I called my sister to come out from the waiting room before I entered. Heidi was clearly not happy at her job and did not show any empathy. The family is under stress and Heidi is not helping the situation. I was very frustrated and snapped at her – yes, I apologize for my behavior. Then she called someone to bounce me out of the ER waiting room – the security guard said no visitors allowed in the ER waiting room – seriously, mind blown. This is clearly contradictory to the policy a few minutes ago. My mom hasn’t settled in yet, and I said I am not leaving until I know the status of my mom. However, the security guard showed no empathy and bounced me out of the waiting room – I suppose he is also just doing his job without understanding the situation. He asked me to call the ER front desk. I called and shortly after they allowed me back into the ER waiting room and I was able to explain the reason for the ER visit. Heidi said she is just doing her job. I understand but empathy goes a long way to help family members going through a difficult situation. It is not just a job and if the person is not invested in the customer experience, that person should not be there.

Olivea McIntyre

I had been suffering from stomach issues, but this time this ER staff decide to admit me. Their kindness and compassion and knowledge of actually taking action rather than sending me home with medicines, but a plan so I can actually begin to heal I got tired of doctors saying it's just this nothing else is affected or your suppose to talk to this doctor. I want to be well not just hope for one day that doesn't have a plan. I never want to go back to the ER that I've been going too only to return again. I can say more, but I did in my survey and sending a message to the primary that I no longer need her services!