Hyatt Place Louisville-East

Mimi Shinada

Close to a lot of restaurants and near highway Took close to 45min to get a vacuum to the room, had to call 3 times ..even offered to get to the level where the vacuum was located. They used a very strong chemical cleaning product to mop the floors. Caused me to have stomach pain within 15 seconds of getting off the elevator. I mentioned it to Katelyn and all she said is I am following the CDC requirements. Just an FYI, they use a product that has live bacteria and it's not listed in the ingredients. Long story with one of my coworkers in the maintenance dept at my work place. Let's just say, if you don't use soap and water to wash it off right away, the live bacteria starts eating your flesh. Does have a variety for breakfast.

Jillian Drybrough

To start, We had made two separate reservations as we decided to stay and extra night before we even arrived. First problem was they couldn't find the second reservation so a third had to be made. They give an option for early check in but once you arrive and try to check in early they tell you sorry it can't be guaranteed. No manager on site the entire weekend and couldn't even tell us when one would actually be there. The pool was out of service and we weren't informed until we got there. The breakfast was awful. Stale food and expired fruit. When informed of the problem they just left it there instead of tossing it. Plates and silverware were dirty. The rooms were fine except for you had to lift the toilet seat in order to even open the bathroom door. I would never recommend family or friends to stay here and I certainly will never stay here again which is unfortunate because it is so close to family. Called corporate and they never got back to us. Horrible experience.

Noah Sorgdrager

I was in Louisville for a week for doing speech stuff and we chose this hotel. The rooms we nice and clean and no loud noises. This was around a bunch of restaurants, so it was hard to choose which one to go too, lol. The service was good, but if you are at a hotel more than a week, they don't clean your room, unless you ask for it. I would want to come to this hotel again, but try to ask for room service for often. Totally would recommend staying here and thank you for a warm breakfast.

Vivian Baker

Katelyn Watson is a desk clerk but she also doubles as a telephone receptionist, short order cook, waitress, busboy, bartender, and anything else you can imagine about running a hotel. We saw her run this entire hotel lobby by herself during our stay. And she did it with a smile Andy laugh that tinkles like a teeny wind chime. She was back again the very next morning with the same smile and laugh but with the appropriate support staff. While we were having breakfast a guest an issue came to the desk with a phantom problem. Her persistence in a verbal jackhammering at Kaitlyn continued to be met with a grace and a smile while doing everything she could to please this woman who refused to be pleased or placated. When the complainer FINALLY left Kaitlyn was still her cheery self attending to other guests needs. Katelyn is a winner!!! BTW- our room was exceptional for the price.