Peters Honda of Nashua

Andrew

My wife and I have owned several Honda vehicles that we've always brought to Peters Honda over two decades. Why? Not because they were competitive for service pricing (far from it), but because we always believed it was better to have our Honda vehicles serviced by a professional dealership - and we were willing to pay for that higher level of service. But we're done with them now. Their service has gone down hill to the point where my service advisor Dave Lamb is arguing with me whether the RED -1.3 degree camber is within acceptable tolerance or not. Hmmm... its RED. All the others are GREEN Dave. I paid for a full 4-wheel alignment Dave. It was RED -1.3 before and RED -1.3 after Dave. So did you really do a full 4-wheel alignment? Did I get my $179 worth? I don't think so. And your choice to first argue with me about it, then declare it could not be adjusted, but you never thought to call me to discuss and give a heads up. You had my car for two days, $1500 in total work. And the alignment was your recommendation. Makes me wonder - what else did you decide was acceptable to just ignore and let me drive away? So you've lost our trust, our respect and our business. The one thing you had going for yourselves - being a "professional dealership", you no longer can claim. I hope this review reaches other like minds and prompts them to take their business elsewhere. I for one will find an honest mechanic, and I'll be happy to pay even if it takes them a little longer to do the job right.

Vish P

Very bad experience. I GAVE MY CAR for passenger mirror change and oil change. I received a text saying my car was ready...When i went for pickup.. my sales advisor is not there and i was asked to take my car. After going to the car. The cover looks like they replaced damaged piece. It had some scratches already and oil change was not done..the car had all dirt on my front mirror and banut... I went inside again and asked for help at front desk. They directed me to service station.. i went and spoke to Dan (employee) and asked him to check it out as my advisor left for the day already. After he looked at it he asked me to take picture and asked me to call tomorrow to the advisor to talk to him.. I told him i didnot carry phone and requested him to take picture... which he denied first but then took it. I asked for service manager and i was told that Joe (service manager) left for the day. I asked if i can officially/formally log a complaint on the whole issue. I was told that there is no formal paper to write a complaint and sked me to call to the number on the invoice. When i called the number, it again went to the font desk. I am going to talk to the manager first thing in the morning. I request the service manager to take the action immediately

Lyndsay Eaton

I had such a great experience buying my vehicle at Peters Honda!!! I work at a different dealership so I am innately aware what the process should and should not entail. This transaction checked all the boxes. Aliana was positive, accommodating and knowledgeable. She always answered all of my questions quickly and led me through each step of the process. Kirk in Finance and Morgan in Service were fantastic as well.

Deborah Roper

I never thought I would provide a positive review for a car dealership but Peters Honda gets 5 stars from me! Professional, honest, helpful! Every employee we came in contact with was truly concerned about our satisfaction. Fabio Vasquez is TOP NOTCH! He paid special attention to the details and made sure the car leasing process was seamless! If you want to purchase a Honda ask for Fabio! A special thank you to Wayne in Finance who made sure we understood all the leasing nuances. We will be back once our lease is up!