A-L Financial

Cheryl Shaw

It is true that there are people there who are so uncaring and unprofessional. I experienced so much sarcasm and bad attitudes when I was simply calling to let them know ahead of time that I was struggling due to a mishap and my payment would be a week late. One of the ladies told me that my situation wasn't their problem and that I needed to pay my car note on time. I am very responsible and I had never experienced anything like that from anyone that i had ever done business with. So sad that they treat people in such a way. All that we can do is pray for those types of people.

Leticia Martinez

I have been reading the comments on this company and they are accurate. These people are rude and unprofessional. I understand that there are people in the world that skip out on payments or lie about their situation but these females straight up start using accusatory language as if you intentionally didnt pay your bill. My payment was lost in the mail and the rep called me BEFORE checking the mail to verify if it was there. When this company tanks, just know that it may be attributed to the poor service they give you. All I can say is thanks for giving me a loan when my credit was bad, as this helped me raise my credit score however your reps need better training.

Paula Knappert

This is the worst company ever to deal with as far as car payments. So unprofessional so rude on the phone my payment cleared 27 days ago and now they’re saying I’m 19 days late. My supposed rep antagonizes me every day on the phone it’s at the point now where I’m calling harassment. If I could get them a -5 star I would do that. They go as far as calling from different phone number so you won’t know that it’s them I think they should be turned into the better business bureau

Kayla Whitt

I am right there with everyone else on these reviews. I have had my loan with them for coming up on 4 years. They, are, a, nightmare. You can pay all of your payments on time, be communicative, etc. - they, do not, give, a damn. Excuse my language. I mean never in my life have I experienced such careless, heartless, & downright disrespectful customer service. Everyone else is right when they say that A-L Financial employees literally harass you. I mean it is to the point that I think we could all party up & sue. It is BAD. I had to block all of their numbers because God forbid I western union my payment in a couple days after the official due date - they're calling threatening with collections, repossessions, etc. I am a disabled veteran, my kids & I have been fleeing domestic violence periodically; there was a month or two where I was just behind & trying to get caught up financially. They did not care. There is ZERO leeway with these people, & I mean ZERO. There are NO exceptions with them; they don't care what kind of a situation or tragedy arises. Anna is my latest rep & she is horrid; rude, disrespectful, & hateful. My advice to those who don't currently have a loan through A-L - DON'T get one unless they are your ONLY option. & if you DO have to, or you already currently have one, do NOT answer their calls. If you answer, they will threaten you, & give you an impossible deadline/ultimatum. If you don't answer or speak with them, they are literally, & I mean literally powerless. Their lack of online payments is definitely a major drawback, as well as an inconvenience & extra $25 per month to you, due to having to pay via Western Union. NOT OKAY. ZERO STARS!!!