AAA - Ballantyne

Bob J

The staff were professional and courteous. The repair went well. The price was reasonable. The only problem was when I picked the the car up just before closing, in the pouring rain, it was drivable, but the check engine light was still on and the customer interface had a warning to check the traction system. I would have expected this to have been addressed before the car was turned back over to the customer! I had to get home in the pouring rain and wait until the next day to check in out. There were two error codes regarding the air flow and the air temperature. Checking under the hood, I found that there was a plug to the mass flow control box which was unplugged. I reconnected the plug and reset the OBD II Code checker, started the car and the check engine light was off and the traction warning message was gone. To me, this was something that a more thorough review of the engine compartment would have found and why the car was said to be ready when the check engine light was still on, is beyond me. See Attached photo.

Karen Davis

I has my alternator replaced in 2019 . Warranty is for 2 years and 20k miles. April of 2022 I’m back again to replace the same part . An alternative should not die in a little over 2 years . If the manufacturer could be contacted or some other remedy sought . I came to care center about three times before my car stopped on the side of the road .Each time I was told car was fine . I believe this all could have been avoided prior to being told oh my warranty has run out .

Gladys Wilson-Howard

Excellent service at the Travel Agency even though they were short-handed . Carlyn was attentive and thorough in helping plan our vacation as well as helping walk up customers make payments. Great location to do business.

Carlyn Brock

I love the service they provide! Very honest, up front, and explain exactly what's going on with your vehicle without putting pressure on you to fix all the problems with your car at that moment. Tom is awesome!