Tam Bikes

John Breezy

Hands down...the best bike shop in the bay area. I brought my 2020 Specialized Levo Comp in for some upgrades and a major tune up. My mountain bike feels like new again. I just took it on a ride the day after I picked it up and it rides like butter. The suspension is plush how I like it (they rebuilt my shock), they installed a new fork that I bought, and they also installed a new suspension linkage part to increase the travel in the back. The team is really great, they are passionate about mountain biking, and everyone is really friendly and helpful. It's a one hour drive for me as I live in San Jose, but Tam Bikes is my go-to bike shop when I want any of my bikes to be tuned and made to ride like I just bought it new. Absolutely a 5-Star experience. You won't be disappointed.

Erika Lovejoy

Tam Bikes is a great shop. The service is excellent for both regular and e-bikes and they treat all levels, ages, and genders of riders with respect. As an older female rider with a fair amount of experience on the bike, this means a lot to me. Highly recommend!

tony perez

Me and my buddy Stopped in 11/20/21 on our way to mt tam for a Mtb ride we noticed his cranks and pedals were loose so we stopped at tam bikes. This shop is amazing they had us in and out in no time and didn’t even charge him for the fix. Much appreciated for the great service. I will definitely be coming back to this shop. Thanks again

FLETCHER ONFIRE

I was ecstatic that Tam Bikes had the Specialized Crux bike I’ve been looking for. I was able to purchase the bike at a discounted price over the phone as I reside in Los Angeles. Knowing I would be driving 7hrs to pick up my bike — I decided to make a mini vacation out of it. I called Tam Bikes prior to leaving to let them know when I’d be arriving. They said that the bike would be fully built, tuned up and ready to go. The man who helped me on the phone was very kind and helpful. I should add that I could have gone to a different store that was in San Diego but the interaction on the phone told me the trip would be worth it because it meant the customer service would be great, and being treated with respect and kindness is worth the drive. When I arrived after a 7hr drive... there was one person ahead of us waiting in line to be helped. A young boy who must have been the owners son or family friend (maybe 14 years old) asked how he could help me. I told him I purchased a bike and was here to pick it up. He had us come inside so that he could go and grab the bike — I also wanted to purchase a helmet for me and my fiancé. I had them set aside the Specialized helmets with ANGi integrated ($200 each) over the phone the day before. Unfortunately — when I mentioned the helmets to the young boy he acknowledged the helmets that were on hold but then walked me over to other helmets and pointed out a $45 one. I didn’t want to be rude because he was just trying to help and he was being very polite. We decided just to get the $45 helmets because the boy was rushing the whole process and didn’t seem too keen on helping us with the products we wanted. Unfortunately for Tams Bikes they missed out on a $400+ sale because of this. Having the child help us made things awkward because we didn’t want to hurt his feelings or make him feel like he wasn’t doing a good enough job. This was the biggest problem. Although the boy who “helped” me was very sweet... I just spent over $2000 on a new bike. No one (all4-5 adult male employees and probably the manager in the store) acknowledged us. None of the “adults” even said hi. They never asked if they could help or if I needed anything else. Instead, a child helped me... and he didn’t even ask if I wanted to test-ride my new bike. I had to ask him to readjust the seat, he never even offered. The young boy had me get on the bike and awkwardly try to sit on the bike while he barely could handle holding the bike up... I’m not a small woman and he was barely 75 lbs. I could hear the adults who were working on bikes behind us laughing at what was going on. This was one of the most disrespectful & unappreciative experiences I’ve had in a small business. I understand Covid is going on. Things are strange right now. But you knew I was coming in.. you knew I was driving a long distance for what was supposed to be an exciting purchase. We drove 7 hours to give you my business and the only thing I got was laughed at by your rude employees and helped by a child. I expected at the very least to be treated with respect and I didn’t even get that. Beyond disappointed. If I could give no stars I would. By the way, I rode my bike around San Francisco today. The back tire is clicking. I wouldn’t want to take my bike back here even if it was my only option. I’m going to wait until I return to LA and take my business where it’s welcomed. Where it’s wanted. Where an adult will help me. It’s unfortunate because I wanted to purchase the $200 Specialized helmets along with water bottle holders, new pedals, and other bike equipment but I’ll be purchasing that elsewhere. The young boy deserves 5 stars for being a good sport. But he’s barely 16. Come on guys. You allowed him to handle a purchase I made... a $2,000 purchase. Think about it. Poor business model. P.S. Please don’t put your “Tam Bikes” logo sticker on my brand new bike. It came right off when I got to my hotel.