United States Postal Service

Samantha Zysett

Continues to deliver other peoples mail to our address- it’s been five months of this going on. Our box is labeled with current residents names there’s no excuse for this. I’ve called four times and spoke with our mail carriers directly. I’ve sent it back using the codes and labeling that’s been instructed and two days later we get it right back to us over and over again. What am I supposed to do with all this mail that isn’t mine? It’s a felony to take someone else mail and dispose of it. So frustrating- read the inside of the mail box please and get it fixed. Also if something is labeled not at address return to sender don’t just recycle it back to my mail box- these people have never lived here. Leaving this review to hopefully resolve as I’m at a loss of what else to do.

Renzy Greenlee

They don't drop off packages. I have several amount of packages I ordered online and shipped via USPS and everytime I expect my package to be delivered there's always an issue saying the mailbox is full when package mailbox isn't occupied or the package won't even fit in the mailbox. I was told that they couldn't drop off the package at the front door. UPS, FedEx and other shipping companies drop off my packages at the front door with no problem. I've lived in different zip code in Eugene/Springfield area and never had issues with USPS. However, this usps doesnt and this is the first time I encounter that don't drop off packages. am just so disappointed and hope my future orders won't be shipped via USPS again cos I am tired picking up my package every single time.

Black Widow

At a time this was my favorite location to visit. Usually short lines super friendly desk staff. All the things you usually want in a post office. Unfortunately this is also my home address post office. In my opinion they don't take mail delivery seriously. They don't take customer service seriously. They'll do their "best" but at the end of the day it's not really their fault if your mail gets rejected or returned or not delivered. It's not like they're completely responsible for delivery of mail put into the US postal service right?

Stephanie Hoffman

I live in an apartment complex with locking mailboxes and a parcel locker for larger packages and yet a large number of my packages end up misdelivered. Employees need to pay attention and care that the right person gets the right package. It should be the safest way to receive a package but not with the local USPS involved. EDIT: after reporting two most recent missing packages the local office contacted me daily and spent time searching. After two days my packages were recovered and delivered to my box. Their efforts were sincere and successful.