OnPoint Community Credit Union

Robert Rudzek

Onpoint allowed someone to access my account and siphon $5000 out of it. When i filed an Unauthorized Digital Transaction Dispute, they sat on it for a week, before declining it without even calling me. They refuse to let me know what IP address someone logged into my account from, nor will they let me know where the money was. I'm having to get the local PD involved just to get Onpoint to discuss anything with me. All they said was "We're sorry this happened to you!" and shrugged. I HIGHLY suggest doing your banking somewhere else. I paid, and will continue to pay my mortgage with them, until i can refinance it somewhere else. They sacrificed a 30 year loan because they didn't want to handle fraud that happened on their own system. No options to recover. No sympathy. No offer to join any of their programs for people struggling. Not even that. Just a shrug and a "sorry!" I've posted this to local reddit and facebook communities as well.

Lauren Ahrenholz

My wife and I have been with OnPoint for five years and have loved every service we've tried! The staff is always friendly and efficient. We decided to get our car loans through them and I am truly grateful for that. During the Covid-19 pandemic, they offered their "Skip a Payment" service for April, May, and June. After my wife and I went from a dual-income to single-income household, being able to skip these payments meant that we were still able to afford rent and food during those months. Thank you, OnPoint! I can't wait to work with you to get a home loan in 2021!

Kelly Fairbanks

I FINALLY switched my banking to OnPoint after moving to the PNW 6 years ago. I have always been partial to credit unions over bigger banks and this credit union came recommended by few friends and family members. After doing some more research, I decided to take the jump and join OnPoint. Erica helped me open an account and not only was it super smooth, easy and quick, she was incredibly personable throughout the whole process. Shortly after I opened my account, I found a car that I wanted to purchase (I have been shopping around for a while now) and went to OnPoint to discuss their financing options. Erica was not available when I went in so Jeremy patiently helped answer all my questions regarding their financing options, rates, application process, etc. I was not ready to apply at that moment but did come back later in the evening and Erica helped me put an application for financing at that point. Erica again was incredibly helpful and friendly, she made the application process smooth. She let me know that I should expect to hear back in a day or two on my application. I ended up being in a tight time crunch with the vehicle I wanted to purchase so I ended up calling Erica the next day since I had not yet heard anything back regarding the application. I apologized for bugging her and explained the situation I was in with the specific vehicle I was wanting to purchase. She let me know she was not going to be in the office the next day but that she would have her coworker help me out so we could get things taken care if everything went through. Erica called me later that night to tell me they received my approval and let me know I could come back in the next day to sign the paperwork with Angela. I went in the next day and met with Angela, she was INCREDIBLY knowledgeable and answered my 1,000 questions thoroughly and patiently. She made the paperwork quick and easy and made a usually stressful process, painless. I want to thank everyone at the Murray Hill location that has helped me since opening my account (and those who helped get my financing in order). You guys are truly AMAZING! I will forever be a fan and will always eagerly recommend your credit union. THANK YOU!!

K. Ching

My drivers license and Proof of address was required to open an account. Something with an address printed as stated on my drivers license. Who Carrys this type of proof on themselves. I got up to walk away and had a thought so I asked if an online insurance card. This specialist was going to let me walk out if I had not said something.