OnPoint Community Credit Union

Lucky Girl

Don’t listen customer financial needs , instead of it trying to sell all possible existing bank products . was irritated by little kid, limited professional communication with all members of family during a visit, don’t listen carefully

Irma L. Perez

Love OnPoint simple and quick any time I go in I have no problems at all - I regularly get cashiers checks and make deposits and no problems yet

AF

I went to this Onpoint location on 03/01/21 at 3:24 pm to get a cashier's check, which I have done several times and they only ask for your member number and driver's license ID for verification. However, the bank teller asked for my debit card as well which I thought was strange.I asked her why she needed to see my debit card too, but she ignored me. She either didn't heard me asked the question or she didn't have a good explanation as to why she needed it. She had my driver's license ID, member number card, and debit card on her table lined up. I have been an Onpoint member for 9 years and this is the first time I have been asked for my debit card. In fact, on January 2021 I asked for a cashier's check also and I was only asked for my member number and driver's license ID. If there was any new changes implemented the correct course of action is to inform your members of the changes and/or at least explain why you need to see the debit card too. It would also be good to see consistency in regards to showing proof of identity i.e. member number and driver's license ID only.

Xine Ann

Warning! There is no one here who will take responsibility for helping you resolve a problem end-to-end. After nine years... count them... 9, we are still unable send electronic payments, even to utilities who we are certain accept them. Nine years ago, we ran into a problem, were given an 800 number and a code to call. After more than an hour on the phone, we were told the issue was resolved on that end, and OnPoint had been notified and would re-activate the electronic payments. We have been able to pay by share draft, but not electronic payments. We have opened a new e-checking account, hoping that it would resolve the issue. Nope. We have been to the branch and spent a good long time waiting while the nice lady talked to someone in support: If we just made five more payments over the next month, the system will notice and electronic payments will kick in again. Nope. Zach, in support, responded to our most recent message with "I'm sorry the branch gave you bad information." Information that the branch assistant got from them. Evan, in his response, politely made clear their position: "If you need the payments sent a certain way you would need to make the payment with the merchant directly from their website. " True, but aside from the convenience of paying all the bills at once on in Bill Pay, we'd like to be able to track which household payments have and have not been paid in the account. Evan nicely explained that it's an "algorithm" and there's nothing that can be done about it. News Flash! An algorithm is not a natural law. Computers do what *people* tell them to do. It is people who are accountable, not algorithms and computers. Rarely have we been treated in so cavalier a way by a business. Don't even try *calling* Support; it's a maze of menues and waiting on hold only to be disconnected. Life is short. There are better things to do than watch these folks find polite ways to tell you they can't do their job.