The UPS Store

Michelle L

Todat I waited patiently for several minutes for my turn to return two small Amazon items. I had the great luck of being called on by Matilda. The store was not busy yet she could not wait 3 seconds for me to open the first return code before calling the next customer to scan, and then she also could not wait another 3 seconds for me to get to the next code before calling the next customer. Very unfriendly, impatient, rude, and unprofessional. This is my least favorite UPS, previously because of the wait time, and now also because of this customer service.

Bruce Wayen

They charge $2.15 just to print a shipping label, quoting “for computer usage”. What a joke.

Alex

1. Made me listen a recording when I called, putting "speak to an associate" as the last option in the list 2. Put me on hold after #1 3. Made me listen to ads while I was on hold Change all those things and I'll change this review.

Bree Gomez

This UPS location has the most accommodating staff! I have had a UPS business mailbox at this Mira Mesa location and have always felt acknowledged by the staff. I felt that the manager, Breella and her team went above and beyond to accommodate me during my visits to this UPS. Even when this location was busy, the staff would recognize me as I entered the store and take the time to get any packages I had received ready so I didn’t have to wait for customers who had more time-intensive service requests. I recently moved out of town, but will miss this friendly place!