ATM (Wells Fargo Bank)

Darcie Farrington

I called saying my withdrawal was short $20. They said “well why would she steal it when there are cameras watching her.” I didn’t say anything about that I asked them to check for me. They didn’t check the cameras at all to see if it was dropped or anything. Then they said “customers are normally pretty trustworthy if they found it they would’ve given it to us” which is totally not true so many people would pick up a free $20. Then said “well I hope it finds you 🤷🏻‍♀️” that’s not how money works??? I went to another bank and closed my accounts after this phone call. Saying that “why would she steal it if there are cameras over her” tells me that they’ve had issues with that before. That hadn’t even crossed my mind and they brought it up immediately. If they had just said “I’m sorry our drawers aren’t over and we don’t see it any where” I would’ve taken that. That’s fully honest and fair. Trying to cover it up like that is super suspicious. If I had called a grocery store or literally any other place and asked them to check they would’ve checked the cameras instead of saying someone wouldn’t steal purely because there are cameras.

Elijah Nichols

Tellers are great, Lexus and Chue. Bankers have been terrible ever since Will left. Last straw was today, was told I had to make an appointment for a wire transfer but nothing was available with either of the 3 bankers. Went in at 4:30 and didn't see a single customer with a banker the whole time I was inside depositing.

Haillie Deese

I just got a call from Laura! She was just doing a courtesy call to check on me and thank me for my business! I feel so great banking with Wells Fargo! They make you feel like you matter.

Laura Barnes

I am very impressed with the employees at this branch. They are highly effective, trained, and care about their customers. Most of the other Wells Fargo branches in Hickory (especially the downtown branch) make it extremely difficult to bank with WF. There is no relationship built when going to the downtown branch, even if you see them four times a week. Unlike the downtown branch, the 127 WF branch goes the extra mile to make you feel appreciated, they go the extra mile to KNOW their customers. Thank you Chu, Jamie, Lexi, and every employee their for going the extra mile! Your team is a true asset to Wells Fargo.