Elements Health Club -Oakway

Rebecca Wright

Christian at Redwood Personal Training was so helpful in putting a program together for me which involved nutrition, diet and exercise. He took time to explain the workout equipment and how each would benefit me the most. I have nothing but praise for the team there. professional trainers

John Zhang

This is a review for Elements Health Club -Oakway. Specifically, I talked to the manager, ​Melissa Hillsman (Hillsman seems to be the last name, judging from the email address). I am posting this review to multiple Elements Health Club locations, because they are one company. What happened to me might happen to other clubs as well. So I need to let people in other locations know about how they conduct their business unprofessionally and potentially, unethically. I was a member in 2021. Then I needed to relocate to CA. I talked to the front desk girl at the Elements Health Club -Oakway location. I was told that I could freeze my account without incurring any fees. I have had it with some clubs, e.g. LA Fitness, and they do that. So I trusted their words and signed the form. This is an important detail because if I was under any impression that they were going to charge me money in the future, I would have just quitted the membership all together. So starting April 2022, they started to charge my bank account. I don't receive any notice, no email, no text, just started to withdrawing money. I would have not noticed it for a long time if I did not do an audit of my bank account. I called them and talked to the manager, ​Melissa Hillsman. I was shown a copy of the form for freezing my account, which is very vague at its best. ​The freeze form itself did not specify what would happen after the freeze period ends. I think it is the responsibility for a professional business to explicitly warn a customer that there would be a charge. The fact that no such explicit warnings on a form is questionable by itself. What's more, ​I don't even think I was given a paper form to sign anyway (I cannot remember exactly). I think I was told about the terms and then I only signed on the signature terminal pad. If you have been to any of their Eugene locations, they would talk to you, and they have an electronic pad for you to sign the name. Melissa asked me to write down my opinions about the issue and send it to her. It has been a week and I never heard anything back. I guess they just do not care. But at least I can share my story with other people in the community. Be aware.

Eric Hertel

Hello health nuts!! I decided after 2 years of not going to the gym since covid. I decided To return to elements. To my surprise they helped me out with premium membership at 39.99...then I decided to get serious about getting back into shape when I met with Nathan and Kieth who are personal trainers. These two are an amazing team, they sat with me and asked me my goals, then developed a plan to get there. Then they coached me on a half hour workout encouraging me, it felt good to have someone pushing me and holding me accountable to my goals.Then they worked with me for my goal to fit my budget. I walked away feeling I did something for myself, my future and my health and feeling supported. I want to add that the new manager, Melissa is cool and from what I see a good leader. So check out what Elements has to offer, I'm glad I did... Paul the yoga guy is cool too.💪

Chadd & Kristi Morning Show

Got signed up today with Keith for training sessions. He was very informative & listened to what my goals/challenges are. I didn’t feel pressured at all. He gave me all the options & helped me find something that fit in my financial & time budget. I’m very excited to be back in the gym & starting my fitness journey anew.