Cook Out

RG G

Terrible. The burgers were cooked so long they were crispy and what happened to the buns? Did they come from the dollar store? Fries were soggy as well. The only good part were the milkshakes.

Debby W

Everytime we come here they always forget something in our order. What is even worse if you get home and you already handed out food to your family and you notice you are missing food, if you contact cookout it makes you call the corporate office. The lady told me at the office in order for me to get the items I am missing I had to bring back all the food for them to actually see what is missing. I explained the kids already started eating it, I wasn't going to take food out of their mouth. She basically told me since I couldn't bring the food back there was nothing she could do. This is their policy and I had to wait 7 to 10 days for a refund. I hung up on her. I was not waiting 7 to 10 days for a refund. I went back to the location anyway and they gave me the food I was missing. The staff at the location was friendly and they fixed the situation. The corporate office needs additional training on their customer service. The food at this location is getting worse as the days go by. It lacks flavor and when you order burgers the meat doesn't even fit on the bun, the meat is so tiny we have to pull the bread off the sides.

Nicole Vias

The customer service was fantastic, I was there tonight (2/5/22) decided to get some food before work and the gentleman who took my order was very polite and thorough! Give him a raise!

Steven Sanchez

Food was so burnt the burgers were the size of sausage patty. My chicken sandwich had more veins than our president.