Dunkin'

Angela Dee

Well I just had quite the experience at this location. This WAS my usual location, but I will now drive further for better service. Went through the drive thru. Ordered a cinnamon raisin bagel, an iced latte and an orange juice. I get home and open my order to find I did not receive my bagel order, but received two small bagel bites; not even sure what they were. Was annoyed, but accidents happen and can usually be rectified. I called the store and spoke with a woman who was kind and I told her what happened and she asked me if I wanted to come to the store or receive a credit for next time. I wanted my order so I said I'd go to the store. I drive back to the store and let the woman up front know who I am. She then walks to the drive thru area and starts yelling to a "John" the manager and he tells her what the order was. She gives me the bagel and that's it. No I'm sorry. No, "let me make this right." The manager did not come up front AT ALL. So now I'm upset and aggravated that I spent more money on gas to go get an order that should have been right in the first place! I then asked for the manager just to let him know I believe this situation was handled extremely poorly. He finishes a drive thru order and then comes over to me with a completely blank expression and asks me how he can help me. I tell him I'm upset and disappointed how poorly this was handled and that I've worked in the food industry and I can't believe there was no offer to really rectify this issue. He looks at me and goes "would you like me to refund the bagel for you?" Now putting this uncomfortable option in my hands rather than just refunding and apologizing for the inconvenience. I was super uncomfortable, but said yes I would because at this point I'm so disappointed. He says "The refund is $1.72, but we'll round it up to $2." If he was being sincere, you could've fooled me. I will never come back to this location because of this experience.

Isabella kelley

I'm confused about a couple of things. When I order the stuffed bagel minis, do I need to specify that I like them cooked? Some days, they are amazing... some days, still frozen in the middle... literally.. like this morning.... just wondering about that? And is it 5 munchkins or 6? I ask for 5 and get 6, but then I asked for 6 and was told they come in orders of 5, 10, etc... Also, why is it so difficult to get a receipt? Thanks.

Bryan Beck

This location gets worse and worse with time. I really do like Dunkin Donuts. But I stopped going to this location after large majority of my orders getting messed up. So I haven't gone here in months today I thought I'd give it another try and I still miss my orders up. It's not like it's complicated it's a coffee and a croissant. Then on top of it when I ordered a large coffee they don't even come close to filling it up.

Brianne Morgan

Customer service in the morning could be improved. I've had a bad experience with the same lady twice now. Today my macchiato was not close to full as you can tell by the stir stick. I might not be back.