Dunkin'

April Hall

This morning i was at the drive through & im familiar with the voice of the lady who spoke to me. I asked her about a egg and bacon and cheese wrap at the window it said 1.99 but I did know that 2.49 would be with bacon? Mind you I come here 5 days a week, the woman by the name of Ilana had the nastiest attitude and said over the speaker please don’t have an attitude with me it’s not nice, I said I’ll be around to get my sandwich, the woman said NO I deleted it! I went to the window Ilana refused to serve me and give me my sandwich, she’s very rough around the edges everyday but today she was plan mean and nasty I waited as cars piled in back of me and thanks to a nice woman Katie who worked there gave me my sandwich. Ilana was rude and extremely disrespectful towards me for no reason. 3 people I’m my home come here daily, not anymore! I understand we are all short staffed but no need to be rude. I’m from NY and I love Dunkin’ they aren’t as easy to find out here on Az like other places, but I’ll go next door to Starbucks again. I don’t pay to be spoken to poorly.

sabrina ellis

Just got off the phone with the rudest lady ever. I started to try and ask her a question and couldn’t even get two words out. She kept talking over me and just being plain rude. When I asked to speak to her manager she claimed she was the manager. Which seems awfully convenient. Just because you’re a manager doesn’t mean you’re allowed to treat your customers like that. If she really was a manager I don’t know how she got it with such poor customer service skills.

Lisa L

I have been going to this DD for years.. Recently, they hired a male worker and things have been going downhill fast. I ususally get coffee there around 6-6:15 am. Not only do you sit there for almost 20 minutes regularly, but the orders have been screwed up also. This was the second time that I have not gotten what I have ordered in a week. After paying almost $8.00 for a coffee and donute (which is only half my order) I called them up and the guy answered. I very politely told him that this was the second time in 7 days that I did not have the correct order. I also stated that I was going to come through the drive through tomorrow and would like either my money back or my two orders that were not present. He then copped an attitude and told me that I was being quite rude. Believe me, I was no where near rude.. I told him this, and his comment back to me was "whatever you think..." I was not about to be disrespected by some punk, so I called corporate on my way to work.. They told me that this store is independently owned, and the owners would contact me.. I really hope they do.. not only did they loose a customer, but hopefully, they will fire this guy and be finding another employee soon- the women that work there are all nice.. maybe he should learn from them.!

R G

DO NOT EAT HERE!!! As you can see, the donuts are overbaked, under frosted and the egg bites were cold and tasted inedible. All the donuts were smashed in the bag and the drive thru lady demanded I tell her how many donuts I'm getting before I started ordering. They were out if milk for the drinks too. Will never be back to this location