The UPS Store

Diane Cochran

I went to the UPS store n North Hampton a couple weeks ago and bought the cutest cat Mother's Day cards. Today I went to Unfortunately exchange one of the cards for a different one. I told the girl behind the counter that I would just like to exchange a card. She replied she would have to ask her boss. This 23 year old kid came out from behind the counter out back and told me I couldn’t exchange the card and asked if I had a receipt. I did not have the receipt and I’m not sure if I even got one. I politely explained that I was just wanting to exchange not return the card. He asked how he would know if I even bought it from there. I said it’s exactly like this one and he would have to believe my word and asked him to check his inventory. He said he couldn’t believe everybodies word for things. He Insisted he wouldn’t exchange the card. I asked to speak with the mgr and he said that he was the mgr. I asked to speak to the store owner and said that it was his dad. He proceeded to tell me they owned two H&R Block stores and two other UPS stores and that in ten years he would own this store. I don’t think that was necessary to tell me and believe that was being very arrogant. I hope somebody teaches him about customer service and respect and appreciate the customer. I honestly didn’t think it was such a big deal. Oh well, unfortunately I really like the Avanti greeting cards but I will not be buying from them again. I pray this 23 year old Anthony gains more respect for his dad and the customers. The only reason I gave a one star was because I couldn’t give a no star. Honestly I’m not sure he has potential to work in customer service. There is no need to hear about all the stores they own. Nothing to gain!

Vinni Augustina

The people here are awesome! Super knowledgeable, friendly and helpful. This isn't even the closest UPS store to me but I'll be going out of my way to give these people my business.

Deb Wilson

Young man with black hair, parted in the middle and hanging in his face, is VERY rude. Other employees are much more customer friendly. I brought a calendar in to return to Amazon. He placed it in a puddle of water on the scale. I grabbed it, asked for a paper towel to wipe it off. He didn’t even indicate he had heard my request. I wiped it off on my pants. Said I don’t want to be denied this refund because it is returned in a ruined condition. His response ‘Oh, I don’t think it’s ruined.’ Overall rude, rude, rude. I will bring my Amazon returns there since it’s what is offered, but not my regular packages.

Kirsten Larsen Schultz

The team at this UPS Store, especially Jackie and Dave, always go above and beyond to help with your printing needs. Quick turn around time, excellent service, involved in the community, and a variety of services available. Highly recommend checking out the North Hampton UPS Store!