VCA Vitality Animal Hospital

Alicia Borello

we had to take my dog in because he was lethargic and seemed to have a fever. They did blood work and told us that his blood work was fine and that he had a 105 fever which is near fatal. they put an IV in him gave us meds and sent us home. 7 hours later we are at an emergency vet and they are wondering why he was: A: sent him home without getting his fever down B: didn’t make his blood work accessible to us C: gave him antibiotics and no fever reducing meds. this vet clinic is cheaper than others for a reason. They see your pets appointment as just a job to get through. if I could give negative stars I would.

Black Raen

Practice is nice and reasonable for regular vet services, but would not recommend if you need anything more than vaccinations or regular check-up level work. Anything requiring technical equipment or lab services is massively overpriced, outsourced, and delayed. Results are delivered by text message, and no real guidance on follow up or treatment plans are presented. Once they have your money, they are done caring about your animal.

lofg99

I've had animals since I was a all child and have been to countless vet appointments but, from the first time I took my dog there I have been very displeased with the professionalism and quality of care my animals have received. My dog had worms in his eye when he was young and took him here to get them removed. I not only had to take him back a second time so they could "get the rest" but had to pay all costs twice as well. They were also told to get him up to date on his shots while he was under and they neglected to do so but I wasn't notified until the following year when he was due for his most recent shots. All in all, don't waste your time with this vets office.

Ashley Bern

I used to go here and they used to have great service. I recently called to get an estimate to euthanize my cat. She has lived beyond her years and needs to be put down. I asked how much the exam would be and to euthanize her. The receptionist said she did not know until they saw her. I told her how much my cat weighed and needed to know the estimate to make sure I had enough money to bring her in. She once again said she couldn’t tell me until they saw my cat. I told her I’ve gone there for years and have never had any problems. I told the receptionist I just wanted to make sure I have enough money to receive the service and needed to know an estimate. I’ve had other pets euthanized about ten years ago and in the past they have always given me an estimate for their services. She just told me the exam fee would be $62 and that is all she could tell me. She then gave me the number to the emergency hospital. She said, “I don’t know what else to tell you.” I told her she could tell me the price of services. I informed her that the emergency hospitals charge twice as much and I cannot afford to go there, and that I just needed to put her down because I know my cat is dying and I don’t want her in pain. I told the receptionist I will never be going there again because she was rude and couldn’t even provide prices. I called the emergency hospital and they were really compassionate. I knew their prices would be doubled because it is emergency care. Just for an exam is $120 but I’d rather go to a place who can provide prices and have common sense than ever go to (Vitality Pet Clinic again) now known as VCA Vitality Animal Hospital. The lady was rude and not compassionate there. It was the one off Commercial in South Salem. I have never been treated in such a disrespectful way, especially in a time of mourning. Please get some training on communication and learn to have compassion. I would never recommend this place to anyone. It has gone down hill dramatically! I’ve been bringing my pets here for over 20 years but never again. This business isn’t even worth one star!