Pizza Hut

Lynne Terry

Placed a pasta order (Alfredo Chicken) ... maybe 3 pieces of chicken in the pan...added a chicken pizza to go with it....no pepperoncini’s available. Asked for plates, napkins and forks...staying at hotel...did not get any! I guess they think eating pasta with your fingers is okay!!!! Worst service that I have had from this location!

Chelsea Bodmer

I placed my order online and had done delivery and the delivery time wad 2 hours from when i placed my order...so i tried calling the store to change to pick up and the employee hung up on me 3 times without even answering the phone!!! So i drove there and found out there was only 1 employee there, and her excuse was she was too busy to answer the phone, i found this unacceptable but told her i wanted to pick up instead!!! She said okay, went into check on my order, brought me my food, because was already done and this was 90 minutes begore expected delivery!!! My food was not hot when picked up 30 min after order, therefore if i would have waited the whole delivery time...it would have been cold and nasty sitting under a warmer for an hour and half...i am so disappointed and very upset with this expierence!!! The employee was not very friendly either...acted like it was a burden to get order...it will be a while before i come back

Alyssa Ochwat

I ordered 3 large pizzas and two 2 liters of pop online yesterday at 4:00pm for a scheduled pick up for 6:30pm. I paid online. I arrived to the pick up window with my cell phone confirmation in hand, the guy working took 10 minutes before he even acknowledged us, he then said “oops my delivery guy took your pizzas.” He said he would have them delivered to us and wrote down our address, an hour later we heard nothing. We called the restaurant 4 times and the phone rang and rang with no answer. We finally went back to the restaurant as I had been charged $60 for this order and at 7:45pm this same worker then claimed we had not paid for our order WHICH WE HAD. He made us wait 10-15 minutes again before finally giving us our order. We could hear the phone ringing and he was not answering the phone. I will never order from this Pizza Hut again. This man’s employment should be rethought. This was at the Hubbard Ohio Pizza Hut.

Angelia Roy

We tried to call and place our order but no one would answer the phone. I then placed our order online and had the OPTION to pick up the order at their curbside window but did not select this. When I arrived, I went inside to get our food and waited several minutes with no one acknowledging me. I looked behind the counter and politely asked if my order was ready. I was told that the reason no one would speak to me was because I was not to be in the building and should have read the sign on the window. I was told to leave and walk outside to the take out window for them to talk to me. After going outside and driving up to the window, I apologized to them and he told me many people make that mistake. Maybe they should lock their door then????? When I got the food home I found the pizza burned and the wing dressing just not mixed in at all. See attached photos. A very poor experience all the way around.