Guaranty Chevrolet Motors, INC

Jose Puga

Brian lax was a very good person ... excellent customer service skills ... I would recommend my friends and family to him. They know how to take care of customers.

Sam L

Purchased a 2022 Silverado 1500. The sale and transaction was great. It was the service after purchase. At about 500 miles, I noticed the truck had a rough transmission downshift when slowing to a stop. I believed it was the engine breaking in and allowed some time to go by, hoping time would fix it to get adjusted. Now, at about 2000 miles, the transmission downshift, at slowing to a stop, is even worse. For a brand new truck this is unacceptable. I Set an appointment, and I’m advised to leave the vehicle, unknown amount of time, to be diagnosed by the service tech. I was advised something similar to “unfortunately, we have only one specialized service tech that handles transmission related issues.” Unknown amount of time to be SEEN by the service tech. Not sure what the purpose of an appointment is to drop off my vehicle to sit in the service bay. I requested for a courtesy vehicle, as I have 3 children and have to work. I was advised once and IF diagnosed as a power train issue, GM will provide rental car. I’m not sure how they expect a customer to leave their vehicle for an unknown amount of time before a service tech gets to it. I understand this isn’t a luxury vehicle and a value vehicle, but the service is absolute garbage. I’m upset that I have to leave my vehicle for an undetermined time to get diagnosed then I will receive a rental vehicle. I requested to call me when there’s a narrow window to allow me to make arrangements to borrow or rent a car. I was advised it was difficult to forecast and it would be based on the service techs amount of work pending. Rather than providing service to the customers, it was geared towards the service tech and making it convenient for the service tech. Mind you, the service advisor said the right things, right tone, right pitch; however, it was not the proper service to a customer. When leaving the dealership, I felt like I was told, ” this is how we do things and if you want service, you’ll have to adjust to our schedule, we don’t work around yours.” Although this location is less than 10 minutes away, I’ll probably search for another location with better service to the customer. It’s a shame, my car buying experience was absolutely amazing with Jake, it’s the after care that is garbage.

Ray Anthony

Purchased my Impala premier in August 2021 and I love it! Bryan L. (Sales rep) and Ricardo Perez ( service supervisor) are great! Friendly and focus to satisfy their customers. I strongly recommend getting your next vehicle there.

D G

We had torrential rain yesterday. I drove through a big puddle and immediately after, my gauge lights lit up like. Christmas tree. Spoke with Erika Alvarez, after I explained what happened, she already thought of what could be wrong. She made an appointment for me this morning. Her and her diesel technician, Javier diagnosed the issue, and had everything sorted out asap. I'm not really sure what I appreciate the most, her and her tech's professionalism and knowledge or the piece of mind I have knowing that there are competent service writers for domestic vehicles. I will make the drive to guaranty for any future issues that my beloved Tahoe may have in the future.