Joe's Gaming & Electronics JoesGE

Yung Boss

I shipped my Beats Solo 3 headphones in for repair. They did a great job with communication. Letting me know when they received it, confirmed what repairs I wanted, easy payment process, and let me know when it was on the way back to me. Follow all their instructions when sending your item in and you should be all good. I would highly recommend if you need any repairs on your electronics.

p m (Pm)

Sent my 10 year old headphones (Monster Beats Studio Pros) in for fixing some self inflicted damage I caused trying to replace the band and ear cups on my own. Prior to my attempted replacement, I had no issues whatsoever with audio quality. From the get go, they sent me the incorrect label for what I needed to send in and caught a bit of snark from the rep helping me resolve it. Before Joe's sent it back out after their initial repairs, they confirmed that they had fixed my headphones and are back in proper working order. However, when I received my headphones and tested them, they were not up to factory sound standards at all. I am skeptical that they properly tested them because both sides were playing the left output and simply sounded terrible. If they had the ability to baseline it, they would have quickly realized that they shouldn't be sounding like airport earbuds. It took about 2 days of reiterated trouble shooting and screenshots before they were willing to take them back and fix them to expectations. I received them back a second time and they were back to expectations at no additional charge after they realized that they had made a mistake when reassembling. I would likely use them again if I needed to but my first experience was a bit of a hot mess. I felt like I needed to out prove them to get them to take the repair back regardless how detailed my messaging and troubleshooting was. It felt as if I just wore them down enough that they just put up their hands and said "fine, send it back". The quality of work, when eventually done correctly, is great. But the customer service aspect of it was a bit off for my liking especially at the price point they asked for a fairly simple repair.

Minnie K

Just received my Beats Studio 3 headset with a super quick turnaround. Along with my structural repairs, I had the ear pads replaced. Look and feel like brand new! Wonderful, communicative customer service through the entire process. Overall experience with this company was fantastic. Highly recommend!

Jerry Zavala

I own these limited edition beats that I needed repaired. Apple wanted to charge over $100 (Almost the amount I bought them for) to “repair” them, which means I’m not guaranteed to have them repaired but just have them replaced with a similar product. I came across Joe’s website and was easily able to navigate their website and find that they repair the version of beats I own. Repair was quick and easy. Print the label and ship out the beats. They kept in contact every step of the way and returned them very quickly. Price was very good as well. Now I wish they repaired drones 😅 10/10 recommend.