Consumer Cellular

Category: Corporate campus

Address: 12447 SW 69th Ave, Tigard, OR 97223, USA

Phone: +18883455509

Reviews

Shelby Atwood

Aug 9, 2022

I've been with Consumer Cellular since January this year. things were okay. In June they started saying my account was past due despite evidence on my bank statements that they have received my payments. one Rep was very rude and not helpful. I went ahead with a charge dispute through my credit card service. Still CC denies I have made payments and have cut off my cell service(!!!) I'm confused and dread talking to them tomorrow. May need some legal advocacy. As soon as I can I will cancel this service.

Bill Stoffers

Jul 19, 2022

Called customer service. Talked with one of the rudest employees ever chastity really needs to find a different line of work the fact she hates her job is obvious and the company she works for. Training in customer service should be the next step for this employee. Her bad attitude toward customers is giving your company a bad name. Hope your company is able to help her she really needs it.

Tiana Lovelace

Apr 12, 2022

Absolutely HORRIBLE service! It is supposed to be a company that is Senior Friendly...NOT! Calls are routed outside of the country..it is very difficult to understand the reps..even though they are trying their best; only to be re-routed back to a US supervisor when the cannot help. I had to intervene with my father. It has taken 2 days to port a number. Pacific time is also a hindrance. Company needs better training and support with senior customer. In the end it really is not a savings at all. Disappointed in the customer service all around. Buyer BEWARE!

Dave Kresta

Apr 3, 2022

BEWARE of Consumer Cellular's compatibility checker. My Galaxy S8 phone was deemed "compatible" with the CC network BEFORE I decided to switch to CC, so I decided to proceed with the switch. After several hours on the phone with customer support, I was told "sorry, just kidding, your phone is actually not compatible, you'll need to buy a new phone." I was not offered any credit or compensation for the fraudulent methods they used to get me to switch. I have reported to the BBB. CC must immediately remove the compatibility checker from their website, and instead say "Bring your own phone at your own risk, we don't know beforehand if it will work with our network or not."

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Questions & Answers

I have an old Doro flip phone and want to upgrade to a smart phone. Can I save and transfer my contact numbers?

Doug McQueen | Aug 18, 2020
Ch4ndl3r_GG | Aug 18, 2020

Yes You can . Save the Contact's to Your SIM card .

Can you Google

Connie Hodson | Aug 19, 2019
Tony W | Aug 19, 2019

Yes

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Can you help me access my email on my phone if I have forgotten the password?

Jean Eilers | Jun 19, 2022
Sandra Middleton | Jun 19, 2022

Call the IT helpline and they can reset it for you

Does anyone know how to return an item?

Mari Santoro | Aug 18, 2020
Sharon Lester | Jan 20, 2022

Call Consumer Cellular before you send them anything. Then go from there.

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Is there a CCPHONE store in Ardmore?

Nancy Belvin | Aug 18, 2020
Anne Ratchford | Aug 18, 2020

Do not know answer to this.

Can i purchase a phone and , get it activated, and enroll in the cellular plan at a local Target store ?

Ken Hume | Aug 18, 2020
Vicky Daniels | Jun 19, 2022

I visited the Clackamas Target about 3 weeks ago and they were totally out of Consumer Cellular phones at that time. Just give them a call before you leave to make sure they got some in. The gal that was working at the time was Crystal and she was very helpful.

How can I check voicemail when I have no signal in my area

Rita Cross | Aug 18, 2020
Peggy Tell | Aug 18, 2020

I have a new Android phone. How can I connect to voice mail?

I'm having a difficult time completing these instructions...so that I can finally use the phone. HELP

Cheryl Knop | Aug 19, 2019
Bob Wheeler | Aug 19, 2019

consumer cellular voice mail

how do i enter new telephone numbers for contacts on my new phone

Luis Perez | Aug 19, 2019
Cody “Zentraxius” Fritz | Aug 19, 2019

With most phones you can go to their contacts setting and add a new contact. If you call your provider they can walk you through it step by step.

Is a home phone avalible

Don Crawford | Aug 19, 2019
Aubryn Ouska | Aug 19, 2019

It's referred to as a home base. It will go off of the cellphone network. It is $60. Or they have used ones as an option for I believe $20. You will connect your home phone to the base and that is how you will be able to use the base. ***

is this store a walk in...with humans doing customer help or classes? I can't get through on the phone.

Lindsey Armstrong | Aug 19, 2019
Ian O'Brien | Aug 19, 2019

You can go to target and get help, they are a retailer for Consumer Cellular

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Answer me by email. I don’t text.

Patty Allen | Aug 19, 2019
Ian O'Brien | Aug 19, 2019

What is the question

My phone is refusing to recognize my password! It's been getting intermittent, but absolutely refuses to give me my messages. Can you "reboot" it and make it behave, or is the coverage getting so bad that I can't get through? Steve

Steve Holman | Aug 19, 2019
Finley Cidone | Aug 19, 2019

Master reset will fix your issue.

Hi CC where should I get copies of my billing statement with my usage.

Satoya Clark | Aug 19, 2019
Stephanie Erickson | Aug 19, 2019

You can view your usage and invoices when you sign in to your online account at www.consumercellular.com/login.

Do you offer a military discount? I know about the AARP discount.

BRENDA CATTS | Aug 19, 2018
Court Potts | Aug 19, 2018

I don't think they have a discount for that yet

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How do you talk to someone at the corporate office!? This place and service is awful. A rep sent me to this number and it doesn't even work only asks for a extension and password.

christina costa | Aug 19, 2018
Court Potts | Aug 19, 2018

Just call the customer service number

HOW do I TALK to someone at Consumer Cellular? Calling CC doesn't get me beyond an unanswerable message.

Barbara Weaver | Aug 19, 2018
christina costa | Aug 19, 2018

I can't get through either all it says is hit pound and then password. no actual person to talk to at the corporate office. I was told to call only to get off the reps back. This place is horrible!

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1. In calling CC, it tells me "If you know your party's extension, please press pound." I do NOT know "my party's extension. But it just keeps repeating that. 2. It finally says I've pressed an invalid number, and says to call again

Barbara Weaver | Aug 19, 2018
christina costa | Aug 19, 2018

yep its all a scam as i'm finding out.

I no longer need CC. How do I stop CC?

Erhard Gross | Aug 19, 2018
Court Potts | Aug 19, 2018

Call in and cancel your service

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How do I quit my affiliation with CC?

Erhard Gross | Aug 19, 2018
Ryan Shields | Aug 19, 2018

Just call the customer service number and ask to cancel

What has happened to your website? I can find nothing on it.

Ken Phipps | Aug 19, 2018
Court Potts | Aug 19, 2018

Its working for me...

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What is the rate charged for the minutes used?

june Perry | Aug 19, 2018
Court Potts | Aug 19, 2018

It depends on which plan you have

What is the warranty on the phones

Sharon Warren | Aug 19, 2018
Rose M Carroll | Aug 19, 2018

Why am I getting this about cc phones?huh?

What are your hours to talk to someone?

Dennis Freeman | Aug 19, 2018
Court Potts | Aug 19, 2018

5 a.m. to 10 p.m.

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How do I retrieve a missed voice mail

Connie Edwards | Aug 19, 2018
Court Potts | Aug 19, 2018

What he said is the way

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Do you sell I phones there?

kitty davis | Aug 19, 2018
Aelkinton28 | Aug 19, 2018

Yes consumer cellular sells IPhones. You can buy them at target stores or by calling their 1-800 number and speaking with a rep (all their customer service locations are based in in the USA) or by going online and ordering on. Hope this helps!

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Can you use a phone you already have?

Sue Lee | Aug 19, 2018
Court Potts | Aug 19, 2018

Yes you can, they can't guarantee it will work but you can try it

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What is the mailing address for paying a bill?

Joann Lindeman | Aug 19, 2018
Richard Mackino | Aug 19, 2018

The best thing you can do is get rid of them. I did they are not nice people. I had them for 2 weeks. It cost me $30 and I got nothing. In during them for $1000.im sueing them

I have tried for three and a half hours to talk to someone for help in setting up my new phone.I am getting no help.I will mail the phone back to tomorrow

Dick Edwards | Aug 19, 2018
Ryan Shields | Aug 19, 2018

What issues are you having with setting up the phone

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