Address: 16083 SW Upper Boones Ferry Rd Suite 201, Tigard, OR 97224, USA
Phone: +18008826422
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
Samantha Sifleet
I've been a loyal customer for 25 years. A tree fell on my car while I was driving. Customer service was so poor on "Act of God" and drug on for weeks. They are now trying to total the car. This is not the Amica I've worked with in the past.
Tui P
Been with Amica for over 20 years, they have gone from great to terrible. Not just one awful experience but multiple in the last couple years. Going to start shopping for a new insurance company and never coming back. So disappointing.
A M
UPDATE: I changed my rating from 1 star to four. I received a call from Amica and was explained the issue to my satisfaction. Used to be Great 10 to 20 years ago, Now Horrible! Today spoke with a Customer Service person and when I said she "wasn't listening to my issue" she just spoke over me. When I asked for a manager, she wouldn't pass me thru (and I even told she did a good job but I needed someone else to discuss this). I've had two problems the past 6 months with their billing department as they seem to split up payments between policies and I have to call and straighten it out. (First of all, why do they do that?) Six months ago, the first time this happened they "lost" the payment amount then while talking to them they "found" it overapplied to another of my policies -- they corrected it. This time, the website had two difference amounts due and basically the same issue -- they split payments between two policies basically making both of them 'not paid in full' -- if I didn't double check this could be a big problem. Only because I knew the billing is a problem with the company, did I again today check on my payments. I suspect it's a back end software issue but that's hardly the point. Now I feel I have to change all my policies that I've had with them for more 20 years to another insurance company. They are losing a good customer with multiple policies -- when that happens, it's a sign the company's gone bad. So sad. But I do give Kudos to their Oregon state staff for claims. But with such uneven service it makes me worry about Amica overall.
Tamara Rousso
Edit 5/16/2019 After reading my review below Amica's agent reached out to me. She apologized for the misunderstanding and has made a real effort to work on our behalf. Based on that response I am raising my rating from 2stars to 5 stars. This is the Amica I have come to know and appreciate in 25 years. Initial review: I'm not sure what is going on with Amica, but I fear they have been infected with the corporate greed bug. I have been with them almost 25 years, and up until now always thought they were great, and was super loyal. I am in Real Estate and have referred many people to them. But called them today to report a car accident in which the other driver backed into my side while we were both backing out. Needless to say I was looking out my back window not my side windows. The other driver even said it was her fault. The other driver has Progressive, and when their agent called they were super nice. But not Amica! They wanted to know what I hoped to get out of filing a claim! Really?! Am I not supposed to report an accident to my insurance company? They told me that it would probably be ruled as 50/50 and just because the other driver is taking responsibility that means nothing. Thanks, for having my back, Amica. Not. I'm waiting to see how this plays out, and if it turns out that it was one bad employee I'll be back to give them 5 stars. If it turns out that Amica no longer has A+ service I'll be giving Progressive a call.
Thanks! Your review is awaiting moderation.
This damage would be covered by your other than collision (comprehensive) coverage.
This damage would be covered by your collision coverage.
This damage would be covered by your other than collision (comprehensive) coverage.
This damage would be covered by your other than collision (comprehensive) coverage.
Your policy has specific limits for rental reimbursement coverage. If you need to extend your rental period, you may be responsible for additional costs. If you are not at fault, you may be able to recover the additional expense from the at-fault party.
The purchase of a damage waiver, or additional insurance, is not covered under rental reimbursement coverage on your auto policy. It only waives your deductible. However, it is your choice whether or not to purchase this coverage from the rental agency.
Most policies have a $20 per day limit, up to $600 total, included in the collision and other than collision coverage. You may also purchase higher rental limits.
Your Amica auto policy extends the same coverage limits to a rental car, but in some cases you may need more coverage. There may be certain benefits to purchasing additional insurance, but please note that this may result in out-of-pocket expenses. Coverage for rental cars applies in U.S. territories only.
If the stolen items are permanently installed in the car and you have comprehensive (other than collision) coverage, the loss is covered under your auto policy. However, if the stolen property is something that you put in your car, such as CDs or a GPS, this is usually covered under a home policy, as part of your personal property coverage. Certain restrictions may apply.
The general rule is that insurance follows the car. For example, if you have an accident while driving someone else's car, that person’s insurance would apply first. Your auto insurance may provide coverage if the owner of the car did not have auto insurance or didn’t have enough coverage to pay for the damages. Exclusions may apply, so it’s best to contact us to discuss the specifics of the loss and determine possible coverage.
Collision coverage covers physical damage to your auto caused by a collision with another car or object. Comprehensive, which is also known as other than collision, covers physical damage to your auto, including fire, theft, vandalism and broken glass.
Yes
Hi Juanita. We’d like to discuss your question with you. We’ll have someone reach out to you directly. Thank you.
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.