Runge Furniture

Diane M

Not a discount furniture store, in fact it was shockingly over priced. Walked in and walked around for 10 min and I never saw an employee.

Chris Severin

Misprice their furniture and will not stand by it. I understand mistakes happen, but was "matter of fact" about it, which leaves me to wonder their commitment to customer service standards. 🤔

Tisha Brizzee

Great place to get a nice variety of furniture and or accessories. Nice welcoming employees. Excellent service and delivery of purchased furniture.

T Martin

Just ok but the staff is pretty rude. First piece was delivered damaged. I called the store within minutes, they sent the delivery people back and they agreed it was damaged. Then the lady at the store told me to cut the broken treads to which I replied that I was not going to cut anything on brand new $3000 furniture. After I had to contact the manufacturer (which said NOT to cut anything), the store then facilitated replacement covers for the most damaged pieces. 6 weeks later I received them, but they were shipped from China (with the customs forms attached to the box). We specifically chose this brand because they advertise 100% made in USA (not the stores fault). Within weeks, the furniture was falling apart, with the fabric basically coming apart, even in places not used or sat on. I again contacted the store. After 4 attempts and 3 promises of someone calling me back, the store manager did call me back. After 3 weeks of me complaining something needed to be done, they claimed the manufacturer was not responding. A week later, and a nasty phone call from me, suddenly they agree to remake the entire order after speaking with the manufacturer. It is then stated the fabric had been recalled due to problems and is no longer being sold so we need to come pick out new fabric. We did, then 8 weeks later received the new furniture. The new stuff so far is great so after 8 months we finally have the furniture we ordered. The one thing out of all of this is that no one at the store ever apologized. Not 1 staff member, not the manager, not the manufacturer. Whether you are at fault or not, an apology goes a long way. It is my belief that the store would have done nothing had the manufacturer not recalled the product because they never seemed to show much care about the problem we had. I have no intention of returning to this store.