Providence Family Medicine - North Spokane

Alex Pelham

They use predatory billing practices and are not transparent about what treatments they are "providing". I went in as a new patient needing a primary care physician because they said they were taking new patients and in my network. I expected to pay zero dollars because of my good insurance. I received a VERY large bill for two reasons: 1. They were not in my network 2. They use EM billing codes with the modifier 25 in excess, which allows them to bill for multiple consultations under one visit. I was billed for a primary care visit checkup, new patient intake evaluation, and diagnosis for a condition I went in knowing I have had my entire life needing physician for. I was also billed for smoking cessation counseling - not something I wanted or needed - which entails the doctor spending exactly 180 seconds explaining why smoking is bad and that you should quit. All of this was billed out of network. Using EM billing code modifiers is common, but this was intentionally deceptive. Upon protesting the $474 I had to pay in addition to my insurance company, they generously lowered the billing rate for the new patient evaluation by 80 bucks (sarcasm). Quality of the doctor's service was not bad, except that he intentionally tacked on as many things as could be slipped into a bill for an annual checkup so it is hard to respect a health care provider in that case. The second star is because most people don't take bitter one star reviews seriously (myself included).

Marina Moon

I am giving this place 2 stars because it is a hit or miss. Some of the staff are super kind and other staff members are absolutely horrible to speak to. I always have anxiety when showing up or calling to make an appointment because I am worried about dealing with a rude staff member. Dr. Grieves is nice, but she hasn't helped me take care of any of my health issues, and she speaks to me like I am a 5 year old. Your experience here depends on what staff member you are speaking with.

Sarah G

Hands down worst providers. They do not take time to actually listen to whats going on. They cancelled my appt without calling me to notify me (I checked my phone records for a missed call). Casey Doggett and Steven klopsch are more focused on seeing a high number of patients rather than the quality of care they provide. I highly suggest not going to this horrible clinic

Tabetha Buch

My rating is for the 4th floor suite 440 , but not for anybody that works there except Dr. Hudon. I have never had a male doctor for the mere fact I find them 100% less compassionate , their bed side manner is terrible , and they seem to always treat women like they are lesser. Dr. Hudon absolutely justified my feelings about male doctors today at my " meet & greet " visit. I wanted to get help with my anxiety & migraines with which I have suffered with my whole life ; but apparently I was asking this person the world. When asking me what medication my previous doctor prescribed , I couldn't remember the name and he couldn't find it under my chart; come to find out when speaking with my pharmacist after my divorce and my last name change my charts did not merge like they normally would .. hence why he couldn't view my past medications ..but he told me I was basically making up the fact that I had ever taken medicine in the past to help with my anxiety and migraines .. yet when i now have 5+ pages printed off by my pharmacist as well as signed by her. I called the doctors office back and spoke with his assistant who still proceeded to tell me I was wrong I asked to be removed from his care , because I don't want to be in the care of someone whom wants to call me a liar. Also per Dr. Hudon to help any of my problems I need to exercise and lose weight , that would help me out immensely ( I am 5 ft 6 in & i weigh 140) didn't realize I was overweight. Needless to say he spoke down to me and acted as if I was asking for narcotics. Reading about his overview of his past he was an officer in the the navy , to which I am forever grateful for his service to our country. But his service as a doctor are not needed. I left in tears and have made different appointments to meet with different doctors. My ending goal is to find someone my family can come to , I would never subject my children to this unkind man.