Ira Toyota Saco

Lara Donahue

We took our 2011 4runner for service. 2 hours later we were told we would need to replace the transmission. We decided instead to put money down on a new 4runner. It took over 3.5 hours just to secure a truck by putting $500 down as a deposit. This in itself was a complete drawn out tedious process that should have been down a lot quicker. The financing was and still is a complete nightmare. It has been the most aggravating experience. The finance person didn't do any of the paperwork right. Then proceeded to let us leave after we sat for 4 hours JUST waiting for them to do paper work. It was after 9pm when we left. We leave then get called to come back immediately. Sign more paperwork that was wrong again. We were told by the finance person he would show up the next day on his day off to help us....we show up and he doesn't. Another finance person tries to help us. We sign all the paperwork again. We think we are done. WRONG again. We start getting calls about needing to do the paperwork all over again. This place can't seem to get it together. They are making a ton of money off of us and can't seem to do basic paperwork yet it's my problem some how. I have never experienced such an awful car buying experience. Noone seems to want to take responsibility for doing their job correctly.

a.m.k.

Based on feedback that service levels had suffered dramatically, I was wary of going back to "Prime" after Ira took over. I am here to say that from the first phone call (Michelle) to the last (the car is fine) my experience was stellar. Michelle was SO informed about the possibilities for my car, gave me several options for getting the car to the shop without my having to ask a million questions and she arranged for the use of a rental. My service advisor, Amy is the most reliable service person in the business. She was thorough, communicative and personable. When there were more questions, "my" tech came out to discuss. That was Zach. He reviewed everything he had done, listened to my feedback and realized more investigation was needed. I left with the rental and got the call later that all unknowns had been addressed and the car was ready to go. The next day I received a phone call that I had left our handicap placard on the mirror of the rental and they would mail it to me if I didn't want to trek back. Thank you to everyone. My mind is now free of concern for my car.

David Watson

I have a low mileage used Tacoma that is new to me. The Assistant Service Manager greeted me, was very personable and accommodating. He explained the services recommended and looked at two warranty repair considerations. Before I could inquire, he had repaired one issue and ordered the warranty parts for the second. AND, the oil change/rotate was done. Just a great experience. The vehicle was finished on time, with email updates and downloadable repair orders - no more paper. Great experience thus far…

Josh Jewett

I worked with Wendy Lewis on the purchase of my Toyota Highlander and she was amazing. Very easy to talk with and went out of her way to make sure I was happy with my purchase. I highly recommend her!