Day's Jewelers

Johnny Casey

Back in April of 2021 I found a style of a man's sapphire ring that I liked so I bought it. I had spoken with Hailee and Kristin with regards of what I wanted and they showed this ring! Loved it! Come Fall I noticed that the ring was actually in two parts because the assembly of the ring had loosened up and made one part of the ring continously spin. I went back to Days to see what could be done. I stated that I would sign any contract to give permission to do anything to the ring to make the spinning stop. At this time I worked with Callie and Eliza. They were so helpful and accommodating to my requests. I didn't sign any contract and within a week I had a replacement ring! This is something I did not expect and was extremely humbled by this gesture. So on July 11th, I brought my ring in once again as it has separated again and had one part spinning again. This time I spoke with Liz. She listened to my story with the ring, spoke with her colleague Eliza and they both agreed to call the distributor of this particular style ring to see what they could do woth regards to the spinning and how to stop it. Both ladies apologized for what I was dealing with and were very happy to assist me. I also stated again that I had no issue signing any contract to give permission to do whatever is needed to fix my ring. On Wednesday I received a call however I was unable to answer and Liz left a message for me. I went to Day's. This time I spoke with Jillian. She stated that there is an issue with the style of the ring I had. Apparently the distributor of this ring has had other complaints about it. Jillian stated that I could do an exchange or store credit. I thought that was agreeable so I went to look at the rings. Kristin and Hailee who both had assisted me when I first looked back in the Spring for a ring were right there to help me. After a bit I chose a different style and color of sapphire. I was very happy. The new ring was a bit less than the original and I was offered the difference in cash. I said I would rather a store credit because I will be back. So let me say this....back 18 months ago when I began looking for a ring for myself I had gone to three other jewelers; Hounnoush, Jared, and Kayes. I was treated by all three with arrogance, agggresive behavior, actual verbal distaste for what I wanted for a style of ring, and assumptions were vocally made with regards to my person. So I left each place. I then saw Day's Jewelers and thought why not? I walked into the store and was greeted by those employees who were not with customers. Those two at that time were Kristin and Hailee. Both were non aggressive and very pleasant. They offered their assistance when I needed it then allowed me to peruse with feeling stalked. Even when I was looking and comparing rings I didn't feel as though any employee was hovering over me. When I was ready I looked up for assistance. Hailee was available, came over, and we chatted. I bough that ring that day without issue. Hailee brought me over to Jaime if I remember who wrapped everything up for me. The whole shopping experience with Day's Jewelers in South Portland is the reason why I am a loyal customer for life. Kindness, courtesy, care, obvious education, knowledge, intelligence can be seen and felt in this store...but the biggest is the honesty and integrity. This is why I am and will be a loyal lifetime customer.

Caroline Toto-Lawrence

Everyone is always friendly and creative! I inherited my mother's watch and it needed a diamond bracelet-need the bling! Josh, Jewelry Repair and I came up with some fun ideas and the end result is stunning! I can't tell you how many times I have run in all dressed up and needed jewelry to match! Larimar is my new "stone" of choice and I need larimar earrings..hint hint!

Bill Linnell

Great bunch of people that work there. Always with a smile and very helpful and knowledgeable. I had a lot of handmade jewelry appraised there, great turn around time and professional. When it came time for the engagement ring they knew exactly what I was looking for and together we made a beautiful ring and when it came to the wedding rings..again the best. Can't say anything wrong about them. Top notch staff.

Juliette Akins

First time I went to Day’s and will certainly go again! I first brought two bracelets to be repaired and they did a beautiful job, while browsing I found this beautiful blue tourmaline ring and bought it. I love it ! The service was friendly and attentive, the store is bright and beautiful! Thank you Day’s for the great service!