Courtyard by Marriott Long Beach Airport

Rose Henderson

If I could give this hotel is zero star review I would. I spoke to a very kind gentleman first thing this morning before I left Arizona, and unfortunately our call got disconnected I called right back and got on the phone with a horrific representative name solely. She was extremely rude and wouldn't even apply my membership number then took my card information and disconnected the phone. When I called back she wouldn't even apologize but told me that she booked the room. So after 6 hours I finally get back here to the hotel room and then she tells me that she wasn't able to book my room yet they charged me $355. So now I'm sitting here in la having to look for another hotel room because she was being fraudulent with my card information. I will be submitting fraudulent activity to my credit card, and contacting my attorney for the simple fact that I believe she's taking my information and using it elsewhere. Do not say this place if you want your information to be safe. When I asked if there was a supervisor she laughed at me and said they won't be here till Monday but they won't be able to help you anyway.

Anthony

I stayed here for quite a while. Overall I’d say this is a good place to stay. Rooms: - Different layout than most hotel rooms I’ve stayed in. Not a pro or con, just an observation - $5 per water in the room 👎🏼 - AC in the bathrooms is nonexistent and the bathroom door wants to stay shut, resulting in a very hot and humid bathroom at all times. The AC in the bedroom area worked quite well. - Outlets in the lights by the bed are too loose to keep a charger in - Hotel room door deadbolt engaged every single time I opened the door. Very frustrating that I had to undo the deadbolt every time I left the room. Staff: - Front desk was very nice and accommodating. Never had any issues but I did call down to receive items housekeeping didn’t replenish - Housekeeping was also very nice. I found it odd that they noticed and replaced a blown light bulb but they failed to replenish items that I used. - Staff was pretty loud in the halls most days. I was working overnight and couldn’t sleep during the day due to the noise level Food: - Delicious eats, but too pricey so I found myself eating elsewhere. - No free breakfast options. If you’re looking to stick with Marriott, residence inn nearby is probably a better option - Great location to many food options. A few within walking distance Fitness Center: - I was happy with the amount of gym equipment for use. - Other rude guests leave their towels and trash all over the place. Parking - Paid daily parking - Was always difficult to find a spot

Steven

Positive: The proximity to the airport. The staff was top notch. The room was new, fresh and clean. Negative: There was a bad domestic incident right across the hall at 3:00am. The staff did take care of it with the help of the police.

Steve Cohen

Our room was clean spacious and well-appointed. The Bistro served a delicious cooked-to-order breakfast. The free shuttle from The Long Beach Airport was convenient. Also the hotel is located next to the LBX retail and office complex, providing many restaurants in dining opportunities as well as shopping.