Cotton Cloud Natural Beds & Furniture

Jessica French

Worst place to get a mattress. I have purchased from these people twice and it was the same end result. Flattened mattresses within months and that included monthly rotation. I bought the futon and shikibuton and at this point I feel like this place is a scam to take advantage of people who like using natural bedding. My shikibuton that I've had for just over a year now has two mattress toppers and it doesn't make a single difference. The part they don't tell you is these beds are not for everyday use. So unless you have a guest room for it do not buy it for you to use every day. I could feel the floor and futon frame through it in a matter of months. Absolute garbage In response to the store manager: what's funny is I actually went in the first time and talked with one of your associates before I bought the pioneer futon and was told the warranty would not give me store credit since the only issue was that it flattened. I don't recall being given specific instructions as to how each futon mattress was to be conditioned for personal use. So when I called and asked what there was that could be done they said nothing. The warranty only covered faulty materials and tears is what they told me on the phone. So I didn't bother with the shikibuton since that was my experience with the pioneer. I have replaced my shikibuton with a spring mattress and I don't think there's anything I would want to purchase in the store after already giving a second chance about your products. To me it sounds like even with people TALKING TO YOU they weren't properly trained at the time I came into the store before purchasing the first time.

Dusty Williams

I bought the pearl queen futon mattress. It is made for a platform bed not a couch. It was comfortable for about a week and now I wake up with severe back pain in the middle of the night. The batting and foam break down and has migrated to the edges of the mattress. To get relief I need to lay on the edge of the mattress. I have only owned this for a few months. Warranty is only a few weeks; surprise! Mattress will now be donated to some poor soul who would rather sleep on a torture device than on the ground. As a side note, I have slept in futons my whole life. Edit. In response to the owner, I did contact the store and was told that it was past the trial period and can not be returned. It was great at first but then degraded quickly. 2 weeks hardly seems like enough time to give your product a test trial. I don't want store credit because I do not want another bed from you. I have futon chairs from the joinery that are over 20 years old. The cushions still in great shape! Short of a cash refund I'm not interested. I just won't ever use cotton cloud again. Sometimes you learn the hard way.

Matty McCaslin

Quality mattresses, bedding, futons AND fun decor items!

Abby Goldstein

After not-so-great experiences with other small local mattress shops, my husband and I were super pleased with our experience and purchase at Cotton Cloud. We were looking to replace the mattress on a wood futon frame that we bought from them 20 years ago that we use as a sofa and guest bed, and weren't even sure if they were still around anymore. Fortunately they were and they not only had similar prices to what we paid in the 1990s, they're still owned by the same woman who still handcrafts the mattresses in Portland to this day! We went on a Saturday and the place was busy, but the staff was friendly and helpful. We wanted a similar futon to what we had before, but couldn't remember which one it was. After describing it to the staff, they knew what it was immediately and told me they had one in stock. And instead of recommending the slightly expensive delivery option, they suggested that we could fit our new mattress into the backseat of our little Toyota, which meant that we could enjoy our new mattress much sooner. On the way out we couldn't help but notice all the sweet mattresses and frames which reminded us that it was probably time to replace our own bedroom mattress and since we were already there.. We chose one of the latex mattresses that they make with wool and had it delivered a few weeks later. Do not worry about price much, it is money well spent. I say this as an experienced old lady now... we purchased this about a year or two ago and both mattresses today are still as comfortable as ever and the bed even seems to mysteriously alleviate my night sweats. We are very happy customers of a lasting and valued business in the Portland community.