PostalAnnex+

Category: Shipping company

Address: 170 Yorba Linda Blvd, Placentia, CA 92870, USA

Phone: +17145240188

Opening hours

Sunday: 11AM–3PM

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: 9AM–4PM

Reviews

Paul Tamblyn

Dec 29, 2020

CONSUMER BEWARE. Lost my $300 package that was over 3 feet long. Told me that dropping off a Fedex package for pick up is a convenience . You better read the bottom of your receipt that says they are not responsible for your packages.

Joseph Chung

Aug 24, 2020

Friendly staff but their price is very overrated. I understand they need to charge extra to run their business and I was willing to pay it for my convenience since the store is located right across from my house. I went there with my father and only he had checked the rates on UPS website before we left which he said it would cost about $60. After the friendly staff weighted and measured the box, he told us the cheapest option would cost $93. We were surprised as the price difference was quite a lot and told him the cost we saw online was a lot lower than that. As I was talking, someone who looked like a manager or owner asked us if we entered all the information correctly and my father said he did. And then the manager looking person said that their rate is a little higher than what the UPS website would show, but definitely not by a lot, because their service includes tracking the package. I thought my father could have made a mistake as I didn't think the rate would actually be higher by 50% so we just ended up shipping the shipment using their service. After I got back, I checked the rates on UPS website which came out to be $57.39 before tax. I know I can track the package when I use UPS directly and now I am thinking I really should have purchased it online, printed out the label and just dropped it off at the store. Again, I understand I cannot expect the same rates from local stores but it was way higher than what I expected and I wish I had not been told from the manager or owner that the price difference wouldn't be that much.

Lorianne Stewart

Oct 29, 2019

Renewed my passport here and it was SUPER EASY. They told me to walk in with my old passport and I'd walk out in 10 minutes with a tracking number and they were right. They do the entire renewal process right there in store and I got my passport in 3 weeks and I didn't even expedite.

Rob Bordley

May 8, 2019

Sent a package to my kid in South Dakota. He's in the military and my wife prepped a home style, comfort food pack for him. I went to the USPS and the line was out the door. I knew the annex was across the street. I also knew I would pay quite a bit more then USPS. What I didn't expect was for them to errantly charge me twice, which I discovered a month later. I returned to the annex, bank statement print out in hand to explain what had happened. Mistakes are made, I get that, to me it's how you fix them. Mr Bryan Smith, the owner, seemed more concerned about covering himself then taking care of my issue. I waited a good 20 minutes while he fumbled around on his computer and then dialed his credit card processing company. He assured me, but offered no print out, no receipt, I would be credited in the next 3-7 days. I left feeling not very assured. Bottom line is, I was willing to pay extra for the convenience the annex is supposed to offer, 120 bucks for a shoebox sized box full of Asian delicacies sent to happy US military man. I avoided waiting at the post office but, thanks to Mr Smith, I ended up waiting and paying extra as well. So, I will NOT patronize or recommend this business to anyone

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Questions & Answers

Can I get my passport photo taken here?

PostalAnnex+ | Aug 18, 2020
PostalAnnex+ | Aug 18, 2020

Yes! PostalAnnex can help you get your passport, including taking the photos and providing other information including forms for renewal or first-time.

Why is PostalAnnex a good choice for my home-based business?

PostalAnnex+ | Aug 18, 2020
PostalAnnex+ | Aug 18, 2020

We're located in your neighborhood, and we have all the equipment you'd need but don't need to buy: copy machines (for color and black-and-white), a fax machine (including a separate phone line ensuring voice calls don't interfere), mailing and shipping supplies, office supplies, even key-making at many locations.  PostalAnnex staff members are professionally trained to use the correct materials and expertise for each and every job. We treat your goods like they were our own. Plus, we guarantee our work.

What if we're talking about shipping Grandma's rocking chair or curio cabinet?  Can you do large items, too?

PostalAnnex+ | Aug 18, 2020
PostalAnnex+ | Aug 18, 2020

Yes.  As part of the Annex Brands franchise system, we can ship anything from a piece of paper to an ocean container, all expertly packed by professionals with decades of experience.

What's the value of private mailbox rental?

PostalAnnex+ | Aug 18, 2020
PostalAnnex+ | Aug 18, 2020

There are many reasons, but two are convenience and security. Many PostalAnnex locations offer 24-hour access, and with your permission, your PostalAnnex will accept packages and overnight letters from UPS, FedEX and the USPS, storing them safely until it's convenient for you to pick them up. Also, a private mailbox is a great way to keep your business customers and communications away from your home, providing safety for your family as well.

Do you offer packing assistance?

PostalAnnex+ | Aug 18, 2020
PostalAnnex+ | Aug 18, 2020

Yes. Whether you need assistance on-site or in-store, our years of experience in preparing thousands of shipments ensures your item will be packed to professional standards...one that the carriers will honor in covering your shipping against loss or damage.  If you need packing materials, we've got a variety of supplies for the job: packaging tape, labels, foam or bubble packaging and, of course, plenty of boxes in all sizes.  All designed to minimize shipping costs while maximizing protection of your valuables.

I'm moving my business, can you help?

PostalAnnex+ | Aug 18, 2020
PostalAnnex+ | Aug 18, 2020

Certainly. We can provide full moving services, including packing and transporting office equipment and furniture.

Do you offer coverages against loss or damage in shipping?

PostalAnnex+ | Aug 18, 2020
PostalAnnex+ | Aug 18, 2020

Of course, And if we do the packing, your items are covered for both loss and damage.

Can you ship anything?

PostalAnnex+ | Aug 18, 2020
PostalAnnex+ | Aug 18, 2020

Almost; the only real exceptions are hazardous materials or items prohibited by law

does your office shred documents and if you do what is the cost?

Susan Semegran | Aug 19, 2018
Patricia Johnson | Aug 19, 2018

Yes we do Susan. The price varies depending on how much it weighs.

I have a document in Spanish that is required to be notarized. Do you have this service?

anthony guerrero | Aug 19, 2018
Paul Hervey | Aug 19, 2018

And.

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