Santa Ana Planning and Building Agency

Kurt Snyder

I've never worked with a worse building department than Santa Ana. The issue is not the people to be clear, though some certainty need to remember the "servant" portion of their public service. The issues are typical government bureaucracy nonsense. Low staffing despite massive budgets, poor communication (still waiting on a call back from emails and voicemails I left over a month ago), abridged counter hours supposedly to ease this problem, an unnecessary and non standard review process. Building dept won't even look at drawings until planning has approved them. Most cities have all departments review at the same time. If I could take my drawings to another city to review for my Santa Ana projects I would... If you ever wanted an example of the failure of large government you need look no further.

Mj m

I would give it -5 stars. You get different information from the counter staff regarding what you are allowed to build and no one is held accountable. If you try to reach them by phone they never answer. I called every number on the directory and no one answered!...lazy

Jose Rodriguez

It would be nice if someone in planning could ANSWER THE DAMN PHONE!

John Suggs

lazy