Sterling Casualty Insurance Company

Robert Fuller

They never answer the phone. Customer service seems to have no ability to do anything but give excuses. The adjusters only talk to you when they want to and ignore you the test of the time. Checks for claims are as slow as molasses uphill in winter. They dont care that you their insured are out of a vehicle and the other party had no insurance, they will leave you to suffer and wait until they feel like doing the job our premiums pay them to do. Never again will I or anyone I know have insurance through them.. they are a sad joke of a company and should be forced to close their doors permanently. Department of Insurance has been given all the documentation and has started an investigation... maybe this time they can get them shut down!!!

Ashley O'Con

This company is extremely unprofessional and unreliable, and in all honesty, I’m not even sure if the way they operate is legal. A Redwood tree fell on top of my car at my workplace on Monday, December 4th 2017, resulting in a total loss. I immediately contacted my insurance to file a claim, in addition to filing a police report. The insurance representative said an adjuster would be reaching out to me within 3 business days. I didn’t speak with the claims adjuster, Albert Hernandez, till several days later. He assured me a tow truck would be towing my car from my workplace, which is in a high-crime/poverty area in Sacramento, CA. It is not a safe location as I expressed to the adjuster. I called for 2 days straight to find out when they would be towing the vehicle and left at least 5 voicemails and he would not return my calls. By the 3rd day, my car had been completely vandalized - the gas tank was siphoned, the car was keyed on the driver side and hood of the car, and the license plates on the front and back were bent upward in attempts to be stolen. I continued to call the adjuster to have someone get the car and still no response. After they came and got the car, another week went by before he finally contacted me to let me know the status of the claim. He then gave me the settlement amount, and requested that I turn in any key that I have for the vehicle. The car was being financed and I still had a remaining balance on the loan owed to TD Auto Finance. Sterling Casualty determined the worth of my car, which was slightly more than what was owed. My policy incudes a $500 deductible, so that amount was also deducted from the settlement. Once the car was paid off to the loan company and the deductible was subtracted, that left me with an extremely small settlement. He said he would be sending me DMV paperwork that must be submitted to the DMV. In addition the paperwork, he requested I turn in any car key that I had. I acknowledged that I understood this information. Once hanging up, I realized he did not give me the address of where to send the keys to. I continued to call back for another week to get the address, and he would not return my calls. He finally returned my call and when I asked him what the status was of my settlement check, and he explained he would NOT be paying the money owed to on the car to the finance company, nor would cut me the check until I turned in the keys. I told him I could not have sent him the keys when he never provided an address to send them to. He argued with me by saying he did give me the address, but it was pointless. I then got the address to send in the key in which I had to pay UPS to send it. I could not expedite the shipping as it would have cost over $40 and I could not afford to do that due to the given situation. Albert stated that because they have not paid the loan on the car, the interest will continue to accrue – resulting in the settlement amount I receive, will decrease. I spoke with my auto finance company, who said they had NOT received a payoff on the loan and have not had NO CORRESPONDENCE or contact with Sterling Casualty for several weeks – while Albert had lied and told me he had been corresponding with them. I left several voicemails for the Claims Adjuster Supervisor WHO NEVER CALLED ME BACK DURING THE entire process, NOT EVEN ONE TIME – I AM STILL YET TO HERE FROM HIM OR HER – I HAVE NOT EVEN RECEIVED AN APOLOGY FOR THE INCONVENIENCE THEY’VE CAUSED. I have now switched to Geico, where I am receiving a better rate and better customer service. I have already filed a complaint with the Department of Insurance as well as the BBB – I would NEVER recommend this company to anyone – even if you’re on a budget, please do whatever you can to come up with the financial means for better coverage. You get what you pay for and it is definitely not worth the bargain with Dashers/H&H Agency/Sterling Casualty.

Meg Meyers

They charge you fees that you are not notified about. For example I just paid the amount due of 287 on their website but my bank is showing a debit of 293. No where on the site does it tell you this will happen, but it's a cc fee. It's illegal to charge for something you haven't notified the customer about. Most times when I try to call them I get a "no mailbox" recording. I've had so much trouble making payments online or getting a hold of people. Avoid this company, & if you can't then send them checks & never, never go on Auto-pay!

will Will

Bullcrap insurance at its finest, the phone and mobile service they provide are absolutely bullshit, never work, my policy number can never be found, online system just takes me in a loop, even after a reset and new password they sent me, still doesn't work, customer service is also a joke, was told I will not be be cancelled and I have months to gather info needed, well guess what got a cancellation notice the next week! I will never go through them again. And will never recommend them to anyone. This is like the food bank of the Insurance world, crap crap crap